JESSICA

BLACKMON

CUSTOMER SERVICE

REPRESENTATIVE

843-***-****

adste8@r.postjobfree.com

Lamar, SC 29069

CONTACT

Detail-oriented professional with

excellent communication,

interpersonal and creative thinking

skills. I have atleast 5 years of

customer service, working in both

call centers, and with remote

experience. Aiming to leverage my

abilities to successfully fill the

vacancy at your company.

Frequently praised as hardworking

by my peers, I can be relied upon to

help your company achieve its

goals.

CAREER OBJECTIVE

Customer Service Representative

Dial America, Lamar, SC

Veterinary Receptionist

Mount Pleasant Animal Shelter, Mount pleasant, SC

• Walked customer's animals, excercised animals after surgery. EXPERIENCE

April 2018 - August 2021

Addressed customers courteously using suitable methods and problem-solving skills.

•

Complied with corporate and regulatory policies regarding information confidentiality and privacy.

•

Updated and maintained database with accurate customer

• information and timely data entry.

Maintained knowledge of company products to provide helpful suggestions and recommendations to customers.

•

Delivered personalized customer service relating to questions and promptly resolved basic problems on customer accounts.

•

Maintained logs and documentation to detail key information

• regarding incoming and outgoing calls.

Used job-related software to complete contract forms, prepare change of address records or issue service discontinuance orders.

•

Navigated multiple computer systems and applications and utilized search tools to find information.

•

May 2016 - February 2018

• Scheduled patients for exams and screenings.

Evaluated daily schedules accommodating patient flow and minimizing missed appointments.

•

Collected co-payments and co-insurance and issued appropriate receipts during check-in.

•

Screened incoming phone calls, taking messages or forwarding to

• appropriate staff.

Maintained confidentiality of personal and financial information, protecting patient rights and complying with HIPAA regulations.

•

Scanned and documented new patient information in electronic health records for registration purposes.

•

Greeted visitors, ascertained purpose of visit and directed them to

• appropriate staff.

• Completed insurance or other claim forms.

EDUCATION

High School Diploma

Fort Dorchester High School, North Charleston, SC

May 2007

LANGUAGES

• English

Fluent

ADDITIONAL SKILLS

• Data Entry and Maintenance

• Calm and Professional Under Pressure

• Upbeat and Positive Personality

• POS Systems and Ordering Platforms

• Customer Data Confidentiality

• Answering Customer Questions

• Information Inputting

• Inbound and Outbound Calling

• Call Transfers

• PCI (Payment Card Industry)

• Telephone Management

• Credit Card Payment Processing

• Customer Inquiry Response

• Microsoft Exchange

• Answering Emails

• Microsoft PowerPoint

• Sales and Upselling

• Team-Oriented and Cooperative

• Policy and Procedure Adherence

• Customer Information Databases

• Solving Customer Concerns

Contact this candidate