Customer Service Staffing Coordinator
Resume:
Troy E. Booker
Holly Springs, 27540
**********@*****.***
Summary of Qualifications
Highly motivated and accomplished professional with exceptional leadership skills.
Demonstrated ability to effectively provide resolution even in challenging situations and outstanding customer service both internal and external.
Proficiency Highlights
Time Management
Leadership
Customer Service
Recruiting
Communication Skills
Sales
Management
Employment Relations
Microsoft Office Suite
Onboarding
Full Cycle Recruiting
Interviewing skills
Work Experience
Staffing Coordinator February 2021- April 2022
Favorite Healthcare Staffing, Raleigh, NC
Provided support to an organization in finding the qualified candidates for vacant job positions.
Screened each resume carefully to shortlist the appropriate ones, based on the professional and personal credentials.
Managed interviews on telephones to figure out the matched qualities, before processing it for hire.
Followed up with applicants to complete hiring process
Checked the background and Drug Test of candidates followed by employment reference checks.
Carried out pre-employment tests like medical test, intelligence quotient, emotional quotient, etc.
Product Specialists October 2018 - June 2019
Eversana, Blue Ash, OH
Provided Data Intake for new customers.
Communicated with Customers as well Providers on eligibility for program.
Educated Customers on medications
Ensured Scripts and applications were filled out correctly for eligibility
Human Resources Director January 2018 - October 2018
LEI Home Enhancements, Raleigh, NC
Prescreened resumes for open company positions.
Called and setup interviews for potential employees.
Promptly corresponded with all applicants and coordinated interviews.
Interviewed and educated Customers about their benefits and company perks.
Discussed pay as well as hired Customers for positions.
Recruiter September 2016 - October 2018
Volt Workforce Solutions, Raleigh, NC
Sourced candidates through different job searches such as Zip Recruiter, Career Builders, and Monster.com.
Contacted potential candidates and prescreened for positions throughout the US for open positions.
Completed phone interviews with candidates where I discussed salaries prepared for onboarding information.
Created creative ways of sourcing and used latest software.
Resolution Supervisor September 2013 - September 2016
American Airlines, Cary, NC
Set up reservations for Customers to travel
Educated Customers about plane ticket fares and dates and sold tickets for travel for the most pivotal and elite Customers of the company.
Utilized sales experience to up sell Customers on company’s travel partners to book rental cars and hotels
Trained employees on system applications as well as change in policies and procedures
Assisted employees in making decisions on Customer complaints or request to receive credits and waivers
Resolved escalated calls from customers upset about processes.
EDUCATION
Brown Mackie College, Roselawn, NC
Business Management, 1995 - 1996
Contact this candidate