Vendor Setup, Data entry, Quality Assurance

DeVon Austin

Location: Murfreesboro, TN Email: *****.******.******@*****.*** Phone: 270/697-2655

PROFESSIONAL SUMMARY

Motivated, personable professional with experience as an Accounts Payable Associate, with the ability to learn quickly in a fast-paced environment. Passionate about providing accurate, exceptional customer service experiences.

Excellent team-building skills. Diplomatic and tactful with professionals and non-professionals at all levels.

Accustomed to handling sensitive, confidential records. Demonstrated history of producing accurate and timely reports. Flexible and versatile. Poised and competent with demonstrated ability to transcend cultural differences.

The love of learning new skills makes for a valuable candidate for advancement in your growing company.

SKILLS

ServiceMax/Salesforce

QCM TrackWise

Record Review

SAP

Meticulous

Legacy TrackWise

Microsoft Office

Ariba SLP

Data Entry

PROFESSIONAL EXPERIENCE

Randstad USA Nashville, TN February 2020 to Present

Quality Assurance Analyst III / Accounts Payable Associate I (contract)

Accounts Payable Associate I (Client: ViacomCBS/ Paramount – September 2020 to Present)

Understands the importance of attention to detail and accuracy as it pertains to the payments of large projects and meeting contract terms

Strong analytical skills: analyze data, identify problems, and make recommendations for changes

Competently completing the identification of appropriate documentation for compliance and running TIN Check matches and Dow Jones verification before setting up individuals and companies as vendors

Provides a positive, cohesive company image when discussing ViacomCBS/Paramount with internal customers

Demonstrated knowledge and skill by successfully completing assignments in a timely manner

Learns basic knowledge of how each system functions, tools, and processes.

Trains incoming New Hire on the processes from my own perspective, while creating training documents to help simplify the process

Create several Templates and Guides to streamline the processing of request by all employees on the Vendor Setup Team

Quality Assurance Analyst III (Client: Philips – February 2020 to September 2020)

Understand the service delivery process and FDA regulations such as 820.200, 820.198

Reviewed complaint service records ensuring quality records, identifying potential FDA reportable events and/or Business Unit follow up and escalation

Generated actionable quality data for product quality trends and improvement

Provided a positive, cohesive company image when discussing Philips with internal customers

Demonstrated knowledge and skill by successfully completing assignments in a timely manner

Learned basic knowledge of products, how each system functions, tools and processes

Developed Employee Engagement by creating a virtual time weekly that included getting to know one another

Responsible for the weekly minutes.; Presented them in a newsletter formant and insured everyone in attendance or not was aware of what was taking place

Communicated with Remote technical support and Field Service Engineers to collect missing information to ensure complete and quality records

ADDITIONAL EXPERIENCE

Conduent, Oak Grove, KY, Technical Support Representative

Convergys, Clarksville, TN, Customer Service Representative

H&R Block, Nashville, TN, Receptionist

CGS Administrators, Nashville, TN, VA Choice Representative

Kelly Services, Nashville, TN, VA Choice Representative

HSN, Inc., Saint Petersburg, FL, Sales Representative

EDUCATION

Medvance Institute Nashville, TN Awarded

Medical Assistant Certificate (2009)

Eastern Michigan University Ypsilanti, MI Attended

Bachelor of Science Degree in Nursing (2004 – 2007); Completed 70+ Credit hours

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