Services Specialist Loan Officer

April L. Mack

Financial/Lending & Product Specialist

678-***-**** ***************@*****.*** Duluth, GA

EXPERIENCE

Direct Lending Loan Officer/Consumer Vehicle Lending Bank of America 2016-Active Role

Primary tasked to build and provide various loan options and products to Bank of America

(Consumer, Private/Wealth Busineess) customers. Performing Loan Modifications and also underwriting loans

Job description included the following items listed

• Proven results exceeding goals in a client-centric, results-driven environment.

• Consistent follow up techniques/Strong communication/ Analytical as well as Technical & Mathematical as well as accounting abilities.

• Strong organizational skills, including the ability to manage multiple responsibilities/Has a bias towards action/ Strong aptitude for strategic and critical thinking.

• Quickly and efficiently recognizes and investigates problems; offering solutions under tight time constraints, Adjusting customers' accounts.

• Managing Assigned Portfolio within Vehicle Lending for Bank of America Consumer/Wealth

& Private Management Clients.

• Strong interpersonal skills, including the ability to easily engage others in dialogue, convey sincere interest in building/deepening relationships and demonstrate a commitment to providing personalized service.

• Demonstrated ability to influence and collaborate with others outside of reporting authority to achieve shared goals.

• Proven client service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction/Willing to engage in conflict when required.

• Participates in building relationships with clients as well as Business partners.

• Maintained a high focus of organization and time management; ensuring efficiency of the SLA within the line of Business as well as being highly organized.

• Ability to work independently and exercise good judgment with little or no supervision.

• Ability to manage clients across a geography.

• Ability to achieve aggressive production goals and to deliver effective, responsive service to Customers/Daily Follow-up and Build rapport with clients. Account Executive

A&A Wireless-2018

Directly involved in delighting customers, assisted customers with applying for various products within A&A Wireless cross-selling a large array of internal products. Performed consecutively as a Top Performer within this line of business. Job description included the following items listed

• Ability to take ownership of solving problems while making sound decisions within an area of responsibility.

• Strong Accounting & Analytical skills.

• Proven decision-making skills.

• Strong Sales Experience/Selling and recommending products. Contd.

PERSONAL

QUALIFICATIONS

A Professional having over 7 years within the

Financial Industry.

I am currently seeking to obtain a position that

will utilize the leadership skills that I currently PROFESSIONAL SKILL

Microsoft Office

Data Processing

PERSONAL SKILLS

Leadership

Individual Contributor

Public Speaking

Networking

Problem Solving

LANGUAGE

English

• Performed as a Top Performer consecutively within this Role.

• Demonstrates initiative, a commitment to continuous learning, and the ability to adapt to changing demands and requirements.

• Demonstrated accuracy and completeness in all task.

• Excellent organizational, prioritization and time management skills and detail oriented.

• Developing trust and rapport and solid interactions with clients and team members across the enterprise.

Recovery Analyst/Wells Fargo Dealer Services

Wells Fargo 2015-2018

Directly involved in helping associates delight our customers; Preventing losses by discussing various repayment plans for clients. Managing Successful Recovery of Accounts and maintaining a success rate of 5 Million in monthly reconciliation. Worked directly with various lines of Business as well as a wide variety of vendors, Act as a liaison between the Bank, and also vendor partners.

Job description included the following items listed

• Tasked with maintaining Portfolios and exceeding Debt Recovery Goals of 2 Million per month.

• Escalate issues as necessary; maintain frequent interaction with all types of end-user customers.

• Knowledge of banking (credit and deposit) products and services, including digital banking capabilities.

• Manages the research of existing operations, procedures, workflow, product and service requirements.

• Providing Policy & Procedure to ensure proper maintenance of clients’ accounts. Recovery Analyst II/Hyundai Recovery Services

Hyundai Capital America 2012-2015

Directly involved in helping associates delight our customers; Preventing losses by discussing various repayment plans for clients. Managing Successful Recovery of Accounts and maintaining a success rate of 5 Million in monthly reconciliation. Worked directly with various lines of Business as well as a wide variety of vendors, Act as a liaison between the Bank, and also vendor partners.

Job description included the following items listed

• Proficient with task prioritization, follow-up, and resource utilization.

• Ability to manage/manipulate large amounts of quantitative and qualitative data as well as managing a diverse set of functional responsibilities.

• Maintained Portfolio of over 20 Million consecutively, preventing charge off and managing delinquent accounts.

• Successfully handled multiple areas of responsibility in a fast-paced environment.

• Processing client refunds as well as account adjustments.

• Resolving client discrepancies and managing short payments. Loan Services Specialist III/Wells Fargo Consumer Lending Wells Fargo Financial 2004-2011

Directly involved in Servicing New and Existing Clients. Assisting with the collection of loan documentation for Auto as well as Home Mortgages. Worked directly with various lines of Business as well as a wide variety of vendors, Act as a liaison between the Bank, and also vendor partners.

Job description included the following items listed

• Proficient with task prioritization, follow-up, and resource utilization.

• Ability to manage/manipulate large amounts of quantitative and qualitative data as well as managing a diverse set of functional responsibilities.

• Consistent follow up techniques/Strong communication/ Analytical as well as Technical & Mathematical as well as accounting abilities.

• Successfully handled multiple areas of responsibility in a fast-paced environment.

• Providing the client with loan modifications as well as assumptions.

• Proven client service skills and the ability to resolve problems independently or escalate as needed to promote client satisfaction/Willing to engage in conflict when required.

• Maintained a high focus of organization and time management; ensuring efficiency of the SLA within the line of Business as well as being highly organized

Contact this candidate