Front Desk Customer Service
Resume:
Misty D. Jones
Saginaw, MI ****1
*************@*****.***
OBJECTIVE
Seeking full time employment as a cashier, in retail sales, or in housekeeping where I can utilize my skills and experience.
SUMMARY OF QUALIFICATIONS
·Cashier/Retail Sales experience
·Customer Service experience
·Home Care/Personal Aide experience
·Housekeeping experience
EXPERIENCE
Super 8 motel
10/2018 to present
Housekeeping
Clean rooms
Change bedding
Change trash vacuum, mop floors, wash windows
Wipe down everything in rooms
Assist guest when needed
Lajoy Group
Home health care
04/2017 to 10/2018
Went clients homes when needed
Cleaned, cooked, ran errands
Assisted with showing/bathing
Changed brief when needed
Assisted with catheter
Assisted with bed rested by turning, changing clothing and feeding
Wellspring Lutheran Services
Shattuck Manor, Saginaw, Mi
4/2017 to Present
Assist residents to and from meals
Get residents ready for bed
Wash residents clothing
Take residents to and from activities
Talk with residences families about them
Pilot Flying j
Pilot j, Saginaw, Mi
05/2016 to 10/2017
. open deli by cleaning and prepping food for the day
. answer any questions from customers and truck drivers if unable to assist them than I will call management
Cashiering
. Assist customers
. clean store for next shift
. make coffee
. front face items throughout the store
. Clean pop machines
Mercy plus
Mercy plus health care, Saginaw, MI
03/2017 to present
Administer bedside and personal care, such as personal hygiene assistance and showering
Kept track of the progress of the clients
Went to individual homes to care for them
Paid bills, made phone calls, gave medications, and clean CPAP machine
Took client to doctor and other appointments when needed.
Bell Ringer
Salvation Army, Saginaw, MI
10/2013 to 12/2013
·Served as an ambassador for the Salvation Army.
·Collected donations at different store locations.
·Responsible for returning donations to the Salvation Army.
Care Provider
Helen Phillips, Saginaw, MI
05/2012 to 10/2013
·Administer bedside or personal care, such as ambulation or personal hygiene assistance.
·Prepare and maintain records of client progress and services performed, reporting changes in client condition to manager or supervisor.
·Perform healthcare-related tasks, such as monitoring vital signs and medication, under the direction of registered nurses or physiotherapists.
·Participate in case reviews, consulting with the team caring for the client, to evaluate the client's needs and plan for continuing services.
·Care for individuals or families during periods of incapacitation, family disruption, or convalescence, providing companionship, personal care, or help in adjusting to new lifestyles.
·Perform housekeeping duties, such as cooking, cleaning, washing clothes or dishes, or running errands.
Front Desk/Housekeeper/
Three Palms Hotel, Bay City, MI
03/2009 to 06/2010
·Greet, register, and assign rooms to guests of hotels or motels.
·Verify customers' credit, and establish how the customer will pay for the accommodation.
·Contact housekeeping or maintenance staff when guests report problems.
·Make and confirm reservations.
·Issue room keys and escort instructions to bellhops
·Carry linens, towels, toilet items, and cleaning supplies, using wheeled carts.
·Disinfect equipment and supplies, using germicides or steam-operated sterilizers.
·Clean rooms, hallways, lobbies, lounges, restrooms, corridors, elevators, stairways, locker rooms, and other work areas so that health standards are met.
·Empty wastebaskets, empty and clean ashtrays, and transport other trash and waste to disposal areas.
·Observe precautions required to protect hotel and guest property and report damage, theft, and found articles to supervisors.
·Replenish supplies, such as drinking glasses, linens, writing supplies, and bathroom items.
·Clean rugs, carpets, upholstered furniture, and draperies, using vacuum cleaners and shampooers.
·Dust and polish furniture and equipment.
·Keep storage areas and carts well-stocked, clean, and tidy.
·Wash windows, walls, ceilings, and woodwork, waxing and polishing as necessary.
EDUCATION & TRAINING
Diploma, Sun field High School, Sun field, MI
Associates of arts in human service management, University of Phoenix, Online, 2 years
HONORS, AWARDS, PROFESSIONAL ORGANIZATIONS
. volunteered at the animal shelter
. received my degree in associates of arts
. help the elderly
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