JEFFREY L. STOLZENBURG

**** *. ***** **. ******, Ohio 45414

Office 937-***-**** Mobile 937-***-**** adss3l@r.postjobfree.com Sales / Business Development / Marketing Management Results and customer focused, hands-on manager merging entrepreneurial vision with sound business management capabilities. Proven ability to develop and implement long range strategic plans and short-term operating policies and processes to maintain strong profitability despite economic challenges. Skilled leader, communicator, and team builder that goes the extra mile in ensuring outstanding customer service to achieve top CSI ratings.

Motorcycle retail specialist with vast experience managing Harley-Davidson, Suzuki, and Buell brands. Lifelong passion and involvement in the industry.

• Doubled sales in 3 years, surpassing all expectations.

• Achieved 7% sales increase during the housing crisis despite industry average of 12% decline.

• Increased profits 100% in challenging economy through streamlining processes, increasing efficiencies, and slashing operating expenses.

Key Areas of Leadership & Expertise

Strategic Planning – Project Management – Teambuilding & Leadership – Budget Development & Management – Multi Million Dollar Inventory Management – Hiring – Training & Motivating – Cost Containment – Merchandising – Productivity & Efficiency Optimization – Wholesale & Retail Financing – Problem Solving & Troubleshooting – Internet Communications – Marketing and Reputation Management Professional Experience

Internet Sales Manager, Cronin Toyota & Nissan, Richmond, Indiana August 2021 – December 2021

All duties as described in the detailed job description including responsible for increasing traffic to multiple websites so to increase appointments whether in person, or online. Distribute leads to sales staff and follow through as needed to increase CSI and retail sales profit both front end and back end. Aid in the complete sales process including meet and greet, negotiations, and T.O.’s when necessary. Sold 30 cars in the first 6 weeks of selling, then promoted to ISM where I updated the lead tools which led to the most profitable month in the history of the Cronin Auto Group. Director of Operations at F&S Motorcycle Sales, Inc. DBA: FS-Worldwide, Dayton, Ohio November 2012 – Present

Recognized a niche market for used and vintage motorcycle parts, filling that void in the Dayton Area and Worldwide as an eBay Power Seller. Buy and sell obsolete inventory from motorcycle dealers across the country and sell worldwide. Responsible for manufacturing and distributing rare and hard to find motorcycle racing parts.

Have sold over 11K items worldwide with 100% customer satisfaction. Internet Sales Manager at Garff Richmond, LLC DBA: Toyota of Richmond, Richmond, Indiana November 2009 – May 2011

Maintained dealership presence on 43 various websites including social media sites. Responsible for overall sales via the internet including retail and wholesale clients. Maintained and exceeded sales projections through the latest means of communications. Managed staff of 6 sales professionals. Constantly training with updates in technology to be a step ahead of the competition. Vice President / General Manager F&S Harley-Davidson/Buell, Dayton, Ohio January 1994 – October 2009

Direct day-to-day operations of $15M business, including motivating and supervising cross functional team of 51 parts, sales, service, clothing, and administrative professionals. Developed and implemented a strategic business plan for the company to sell new and used motorcycles as well as parts and accessories sold over the counter and through the internet. Ensured customer friendly environment with outstanding service. Managed operating budget of $2.8M.

Selected accomplishments

- Doubled business over the last 3 years there, becoming the largest dealership in Ohio, ranked in top 25 out of 688 dealers nationally.

- Created and executed business plan, and worked closely with individual team managers to generate a +50% increase in profits despite of up to 30% sales decline in some areas.

- Increased proficiency, efficiency, and productivity of service technicians while condensing two shifts into one, attaining 80% of prior years’ revenues with reduced labor and operating costs.

- Improved used motorcycle gross profit 7% above prior year as opposed to national level of decline of 12%, despite economic downturn.

- Slashed $500K+ in operating expenses, delivering strong contribution to bottom line.

- Served as construction project manager for build out of new 55,000 sq. foot state of the art facility on 15 acres. Provided hands on oversight from planning and permitting stage through hiring and managing sub-contractors to occupancy within 9 months. (July 2006)

- Consistently achieve #1 in customer satisfaction index. Held earlier positions in all functional areas of business including Sales and Store Management Vice President / General Manager at Gem City Cycles, Inc., DBA: F&S Suzuki January 1994 – March 2007

Managed Dealership, driving sales to #3 in the United States, Home of the World’s Largest Race Team

Professional Development

SHERWIN WILLIAMS UNIVERSITY, Cleveland, OH

Assistant Manager Training February 2019

HARLEY DAVIDSON UNIVERSITY, Milwaukee, WI

Graduated 1990, attended annual update classes each year with course work that has included: Sales Pro, Finance and Insurance, E-Commerce, Parts, Accessories & Clothing Expert, Fleet Sales, Retail Environment Group, Merchandising, Basic Accounting, Advanced Accounting PODIUM MASTERS, Washington DC

Level IV, Public Speaking Certificate

OHIO MOTORCYCLE DEALERS ASSOCIATION / OHIO AUTOMOBILE DEALERS ASSOCIATION Continuing Education and Training

MONTGOMERY COUNTY CAREER TECHNOLOGY CENTER, Clayton, OH Welding Diploma

WRIGHT STATE UNIVERSITY, Fairborn, OH

Completed coursework includes: Essentials of Marketing Management, Contemporary Sales Management, Pricing Strategies, Marketing of Services

Professional Affiliations / Community Activities

Harley Owners Group (Life Member)

American Motorcyclist Association (Life Member)

American Institute of Professional Bookeepers

Dayton Area Chamber of Commerce

Dayton Motorcycle Club (Honorary Member)

Life Member Dayton Unit, NAACP

National Eagle Scout Association

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