Flight Attendant Sales Associate

RP

RACHEL PARHAM

*********@*****.*** 770-***-**** Fort Lauderdale, FL 33351

Summary

Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.

Dedicated employee known for punctuality, pursuing employment options where good customer service and positive attitude will make a difference.

Skills

• Adult AED and CPR

• Company culture and values • Brand promotion

• Emergency situations management

Experience

SkyWest Airlines Fort Lauderdale, FL

Flight Attendant

06/2017 - Current

• Kept customers seated and carry-on baggage stored properly to comply with safety regulations and procedures.

• Anticipated needs of passengers to enhance comfort and promote enjoyable flight.

• Administered and coordinated emergency procedures or care, enhancing onboard safety.

• Conducted preflight checks to assess general condition and cleanliness of aircraft.

• Inventoried aircraft amenities and completed order list for turnaround.

• Demonstrated safety equipment and procedures to meet FAA guidelines.

• Managed refreshments cart at scheduled intervals to give passengers food and beverages.

• Greeted passengers to assist in finding seating assignments and properly stowe items in overhead or under-seat storage.

Mariott Hotel Atlanta, GA

Guest Service Representative

09/2015 - 08/2020

• Handled payment processing and provided customers with receipts and proper bills and change.

• Promoted high level of guest satisfaction through genuine, enthusiastic and friendly interactions.

• Cultivated professional relationships with guests, improving customer retention through coordinated service.

• Issued room keys to guests upon check-in and answered questions regarding proper use.

• Greeted and assisted guests with variety of inquiries, promoting service standards.

• Greeted walk-in and phone guests, determining interests and needs.

• Facilitated successful front desk operations for high-volume hotel.

• Input customer data into reservation systems and updated to reflect room changes.

New York City Department of Corrections Queens, NY

Correction Captain

05/1989 - 12/2005

• Communicated information regarding security, safety and operations through chain of command.

• Conducted urinalysis tests on staff and inmates to test for illicit drugs.

• Briefed superiors of incidents and misconduct and recommended disciplinary actions.

• Monitored disciplinary and medical lockups every 15 minutes.

• Maintained order in building and on grounds of prison.

• Assigned and monitored training needs of subordinate staff members to close knowledge and performance gaps.

• Oversaw facility operations when monitoring laundry services, meal preparation and service, prisoner escorting and video surveillance.

• Notified medical staff of inmates requiring medical attention and submitted proper incident reports.

• Assigned daily tasks and responsibilities to employees and filled out daily work logs.

• Diffused disruptive behavior by verbal interventions.

• Searched building and grounds, living quarters and work areas for contraband.

• Safely transported inmates to and from work sites, maintaining physical headcounts at all times.

• Received and inspected mail and property from visitors on behalf of designated inmates.

• Monitored inmate behavior to prevent crime, escape attempts and other dangerous activities.

• Supervised visitation and checked visitors for proper identification and contraband.

• Prepared written reports concerning inmate's misconduct.

Education and Training

LaGuardia Community College of The City University of New York Long Island City, NY

Real Estate in Real Estate Licensing

01/1991

• Completed Coursework In Real Estate course for Real Estate Sales Associate

Pace University New York, NY

Associate of Applied Science in Marketing

• Completed two semesters in continuing education in Business Administration . Earned some college credits

John Jay College of Criminal Justice of The City University of New York New York, NY

Criminal Justice

• Completed coursework in Criminal Justice for Correction Officer and Correction Captain . Earned some college credits

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