Mortgage Closer Customer Service

KAREMAH S BUCHANAN

*******.********@*****.*** C: 704-***-**** Clinton, Maryland

Accomplished Financial Analyst providing 25 years in the Finance and Mortgage Industry. Areas of expertise include Portfolio Management, Loss Mitigation, and Credit and Fraud Analysis. Also offering experience in accounting; proficient in accounts receivable, accounts payable, cash applications, and reconciliation.

Care First Remote Accounting Support

02/2022-07/2022

Responsible for w-9 vendor set-up, address verification, and correcting any errors.

Reconcile bank accounts and bank account setup and verification.

Perform intercompany accounts payable and accounts receivable functions.

Identify deposits and enter them into excel deposits tracker

Generated refund checks for doctors and sends updated invoices.

US Bank Remote Forbearance Specialist

Nov 2021-Jan-2022

Determine potential losses on delinquent loans using various alternatives, including pre-foreclosure sales, modifications, stipulated repayment agreements, and deed-in-lieu of foreclosure.

Evaluate borrower application packages to determine financial circumstances, capacity, and ability to pay.

Complete modification/forbearance calculations for agreements.

Enter loan documentation information using formation using AFSVision.

Walker Dunlop Remote Insurance Analyst

Nov 2019-Nov 2021

Accountable for Commercial Mortgage Servicing Portfolio with Fannie Mae and Freddie Mac.

Ensure compliance of loan documents for Servicing Agreements and Investor Guidelines.

Responsible for initiating and responding to written and verbal communication from customers, insurance agents, external vendors, internal personnel regarding the insurance coverage on loans.

Subject matter expert in Forced placed insurance.

A knowledgeable resource pertaining to insurance, researching, and analysing problems, and recommending solutions.

Redcoats Inc., Bethesda, MD Accounting Specialist

Dec 2019 – Nov 2019

Managed accounts payable, accounts receivable, bank reconciliations and unapplied payments.

Assessed data and information to check entries, calculations, and billing codes for accuracy.

Disseminated account information and various metric data by producing daily detailed reports in excel.

Managed a portfolio of over 7,000 accounts.

Payment Processing and issuing disconnection notices.

Maintained current understanding of state and federal accounting procedures to prevent any legal or compliance issues.

Used AS400 to track all open invoices and expenses for Admiral, Redcoats, and Data Watch business transactions.

FCO, Beltsville, MD Collections Analyst

Apr 2017 - Dec 2019

Identify customers risk through knowledge of credit and collection laws.

Manage a portfolio of more than six hundred accounts in the multi-housing industry specializing in military, corporate, and student housing.

Review credit reports, applications, security bonds, and ledger balances to determine how to effectively resolve disputes and collect payments.

Negotiate payment arrangements and settlement offers for delinquent accounts.

Identify, initiate, and facilitate the resolution of customer issues.

Provide financial information regarding payment responsibilities and assist the customer with arranging methods to liquidate past due balances.

Perform mathematical computations and implement Fair Debt Collections Practices Act.

Identify customers risk through knowledge of credit and collection laws.

Review credit reports, applications, security bonds, and ledger balances to determine how to effectively resolve disputes and collect payments.

Wells Fargo, McLean, VA Insurance Analyst

Mar 2014 - Mar 2017

Accountable for Commercial Mortgage Servicing Portfolio with Fannie Mae and Freddie Mac.

Ensure compliance of loan documents for Servicing Agreements and Investor Guidelines.

Responsible for initiating and responding to written and verbal communication from customers, insurance agents, external vendors, internal personnel regarding the insurance coverage on loans.

Subject matter expert in Forced placed insurance. A knowledgeable resource pertaining to insurance, researching, and analysing problems, and recommending solutions.

Wyndham Capital Mortgage Inc, Charlotte, NC Closer/Post Closer

Jun 2012 - Jan 2014

Sell Residential Mortgages to investors such as Chase Bank, BB&T, Wells Fargo, Green Tree, and SunTrust.

Apply experience and judgment to sell the loans to Green Tree, Chase, BB&T, Wells Fargo, Flag Star, Bank of American, Ally, and SunTrust.

Review and ensure all documentation are compliant with all federal, states and program regulations and guidelines.

Complete and maintain accurate HMDA Data on all loan closing in encompass.

Auditing the complete loan process from beginning to loan closure.

Resurgent Capital Services, Greenville, SC Loss Mitigations Specialist

Aug 2011 - Jun 2012

Servicing Mortgage Loans that have been referred to foreclosure.

Specialized in the reinstatement of mortgage accounts for Freddie Mac, Anderson, Verde, and Greenwich.

Referred accounts for foreclosure and performing equity analysis reviews.

Provided exceptional customer service through follow up and resolution as defined by RCS.

Knowledge of using Encompass, AMCS and ON BASE, including Word and Excel.

Accenture, Charlotte, NC Mortgage Closer

May 2009 - Aug 2011

Prepared settlement packages according to Secondary Market standards, policy, and unit procedure.

Reviewed and verify all closing documentation is accurate and refers to the appropriate property and/or parties.

Calculated escrow reserves and payment as needed.

Reviewed Homeowner, Flood or Condo Blanket insurance policies to ensure coverage based on the current guidelines.

Completely audited Trust Documents, Appraisals, Titles, Payoffs, and all HUD-1 approvals and vesting information, Processed Insurance Analysis and Tax escrows in encompass.

Titanium Solutions, Fort Mill, SC Loan Negotiator

Mar 2008 - May 2009

Servicing Mortgage Loans for Freddie Mac and Fannie Mae Contacted homeowners and collected all required documents to avoid foreclosures.

Processed and submit documents to the lender to avoid foreclosure.

Shown ability to help homeowners with financial counselling.

Trained new associates to ensure their ability to perform at optimum efficiency.

Active member of the Quality Control Team.

Citigroup, Fort Mill, SC Senior Loss Mitigations

Jun 2006 - Mar 2008

Reviewed, recommended, and resolved difficult collection accounts to minimize the company's losses.

Analyse data to make recommendations regarding net credit losses, yields, expense control, and liquidation.

Review recommends and approve/decline credit decisions and product options.

Recognized for excellent strengths in account maintenance and problem-solving.

and product options. Compiled documents to determine approval for deferments and modifications.

GMAC Financial, Charlotte, NC Senior Portfolio Manager

Jan 2003 - Jun 2006

Managed a portfolio of Auto Loan Accounts 180 days past due or less.

Maintained a portfolio of zero 90- and zero 60-day accounts past due.

Applied knowledge of Skip Tracing and Loss Mitigation.

Extensive knowledge in bankruptcy procedures.

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