Center Service Customer

JAQUELINE ARAGON

**** ***** ******* **, *******, TX 77070, USA 832-***-**** **********@*****.***

CAREER OBJECTIVE

Dependable Leader, a graduate with a Bachelor of Arts in Health Communication Studies with diverse customer service, sales, and leadership experience. Highly motivated self-starter who takes initiative with minimal supervision, innovative problem solver who can generate workable solutions and resolve problems. Highly adaptable to new ideas and concepts. Passionate about bettering the health of the community and focus on delivering high-quality service. Easily able to connect and build relationships with individuals.

EDUCATION

UNIVERSITY OF HOUSTON DOWNTOWN - HOUSTON, TX

B.A. Health Communication (Dec 2020)

LONE STAR COLLEGE SYSTEM - HOUSTON, TX

Associates of Arts (Dec 2018)

LICENSE/CERTIFICATION

Active Texas Health and Life Insurance License -Expires 9/30/2023

2023 AHIP Medicare certification

Marketplace CMS certified Plan year 2022

WORK EXPERIENCE

COMMUNITY HEALTH CHOICE - HOUSTON, TX

DSNP Medicare Sales Representative (Field), September 2021 – Present

Create/Lead the foundation for the DSNP product. The first Dual Special Needs Plan field agent for Community Health Choice. Established the opportunity for Community Health Choice to partner with multiple community organizations. Host presentations on a group or individual setting with internal staff, potential members and brokers. Schedule seminars for pre-AEP/AEP for brokers third party brokers to attend. Visit homes for enrollments. Maintain public relation and manage event planning proficiency. Ability to develop a territory, manage contacts and exercise long term vision approach. Execute task by supervising, training, and coaching the team on expectations to meet department goals. Familiar with Medicare guidelines and AHIP certified for 2023.

Marketplace Health Plan specialist (Call Center), August 2019 – September 2021

Contribute to the overall inbound/outbound call center service level of the sales department through my availability to service customers, members, and brokers by assisting with new enrollments and/or recertification/renewals. Contribute to building Community Health Choice membership growth and retention for all product lines. Assist with recruiting new agents and process credentialing paperwork to get appointed with Community Health Choice to sell Marketplace products. Assist brokers with questions regarding commissions, credentialing status, broker portal, and book of business inquiries.

HHSC Member Services Call Representative, (Call Center), Jul 2018 – July 2019

Provide support and rendering Excellent Customer Service by addressing all Medicaid and Children health Insurance Program (CHIP) member call related to inquiries, questions, and concerns in all areas including enrollment claims, benefit interpretation and the status of authorizations for medical care

TALENT TREE – HOUSTON, TX

Brand Ambassador/Team Lead, Jun 2019

Create brand awareness to customers for both new and popular products, utilized superior customer service skills, effective and prompt communication and follow up on all pending matters with the customer. Promote event on social media, manage beginning and ending inventory and generate sales.

TEXAS DE BRAZIL - HOUSTON, TX

Host/Professional Server, Aug 2014 – Jun 2018

Knowledgeable of restaurant information, floor plan inside and out - Follow protocol with 28-steps of service - Provide high quality of customer service - Assists guest and management team- Participate in cross- training - Reservationist - Salesperson

LOVE D PAUL MD PLLC - HOUSTON, TX

Dental Receptionist, May 2013 – May 2014

Greeted and registered patients, verified patient’s insurance and patient billing, entered treatment plans, maintained all patient records, answered incoming calls, and Confirmed patients’ appointments.

ADDITIONAL SKILLS

Spanish - Business level speaking

Sales/Marketing

Heavy public contact

Time Management

Project Management

Problem solving capabilities

Recruiting/Training new employees (interviewing/screening)

Staff Mentoring

Public presentations

Internal systems Softheon, Qnxt, Salesforce, Healthsherpa, MDS, Sharepoint ect..)

REFERENCES

MS. CRYSTAL PEDONE, COMMUNITY HEALTH CHOICE

713-***-**** – HHSC/DSNP Manager

MS. MARISSA VASQUEZ, COMMUNITY HEALTH CHOICE

832-***-**** – Member Services Supervisor

MS. CHARLZ TWITCHELL, LONE STAR COLLEGE SYSTEM

******.*.*********@********.*** - Former professor

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