Customer Service Specialist

Taryn Sellers

**** ****** ******** ******** ** **056

***********@*****.*** 704-***-****

Educational Experience

Business Management Liberty University(SR)

Professional Experience

Field Sales Liaison/Internet Researcher Gastonia, NC

Good Will Publishers 2009 to 2022

Implemented strategy for managing and renewing company accounts

Document all contacts for tracking and reporting purposes

Document resolutions when complete to always meet deadlines

Assist in updating home office initiatives for responding to sponsors

Coordinate calls, meetings and interactions between management, field salesmen and customers

Generate customer reports on periodic basis for management

Provide sales representatives with past and current account information needed to obtain new business

Develop new business opportunities to enable ease in the renewal process

Validate and qualify new customers before referring to field salesmen

Customer Service Specialist Gastonia, NC

Good Will Publishers 2000 to 2009

Resolve customer issues in accurate and timely manner and interact with customers to respond to inquiries with minimum supervision

Develop and understand successful business to business relationships

Attend and conduct status and reviews through customer relationship management

Manage high volume of calls to ensure excellent customer satisfaction

Process and track orders to expedite for customers

Provided training and career guidance to colleagues and associates

Showed compassion and empathy to customers needing advice on solutions that best fit their immediate needs

Developed strong and trusted relationships with customers

Maintain and update documents related to customer accounts

Ensure phone calls are answered promptly and meets all service excellence

Knowledge, Skills and Abilities

Office Management Skills, Interpersonal Skills, Teambuilding Skills, Problem Solving Skills, Oral and Written Communication Skills, Conflict Resolution Skills, Mature and Highly Motivated

Microsoft Office programs: Excel, Word, and Outlook

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