Customer Service Bus Monitor

SHONTA LATISHA 443-***-****

*************@*****.***

Me SINGLETARY 2839 Carver Road,

Baltimore, MD 21225 United States

PROFESSIONAL SUMMARY

Dependable Customer Service associate equipped for fast-paced work and changing daily

needs. Serves customers effectively with attention to detail and hardworking approach. Seeks

out opportunities to go beyond basics, improve processes and increase customer satisfaction.

Dedicated Sorter knowledgeable about agricultural products and production. Maintains

consumer confidence by upholding high quality standards across each line. Proficient in

keeping machinery clean and performing well.

SKILLS

Product sorting Quality control

Assembly inspection Merchandise packaging

Workstation housekeeping Customer complaint resolution

Guest services Customer service

EXPERIENCE

Sorter, Kohl's Warehouse, Nov 2021 - Dec 2021, Baltimore, MD

As a sorter my responsibility at Kohls was to open packaging, compare items to invoices,

handle missing/additional materials, and sort the items for shelving as well maintaining

organization of my work area

Cashier, Target, Sep 2017 - Feb 2018, Glen Burnie, MD

Counted money in cash drawers and balanced drawer at beginning and end of shift.

Recognized for providing strong customer service with high degree of accuracy.

Collected payment for customer purchases.

Increased customer satisfaction ratings by providing prompt and accurate service.

Processed cash register transactions, inputted product costs and gave back change.

EDUCATION

High School Diploma May 2001

Francis M Wood High School - Baltimore, MD

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