Team Member Insurance Verification

Karen Brice

401-***-**** • ************@*****.*** • Warwick, RI 02888

Highly-dependable individual with sound understanding of medical laws and ethics. Superior communication and organization skills. Possessing personable, honest and compassionate demeanor. Skilled administrative team member with in-depth understanding of medical standards, compliance requirements and operational procedures. Practiced problem-solver with friendly and caring mentality and excellent communication skills. Summary

Skills • Respectful and Compassionate

• Supportive Personality

• Telephone Etiquette

• Calendar and Appointment Management

• EHR Software

• Knowledge of Medical Terminology

• ICD-10 Coding

• Problem Sensitivity

• HIPAA Guidelines

• Insurance Verification

• Protected Health Information

• Charting and Clinical Documentation

• Information Confidentiality

• Commercial and Private Insurance

08/2016 - 03/2020

CAREGIVER, Home Instead, North Kingstown, RI

01/2008 - 08/2016

PRIVATE CAREGIVER, Private Clients, Warwick, RI

06/1988 - 01/1992

Medical Office Administrator, Dr. Danielle Powers MD, Seekonk, MA Experience

• Improved patient outlook and daily living through compassionate care. Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.

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Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.

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Aided with mobility and independence for disabled individuals and continually monitored safety.

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• Reported concerns to nurse supervisor to promote optimal care.

• Engaged with patients and families to provide emotional support and daily living instruction.

• Developed strong and trusting rapport with patients to facilitate smooth, quality care.

• Improved patient outlook and daily living through compassionate care. Aided with mobility and independence for disabled individuals and continually monitored safety.

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• Liaised with supervisor to review cases and improve care.

• Reported concerns to nurse supervisor to promote optimal care.

• Tracked and reported clients' progress based on observations and conversations.

• Maintained daily living standards by assisting clients with personal hygiene needs. Coordinated patient care plans with doctors and registered nurses and communicated treatment steps to patients.

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Provided exceptional patient experience through friendly and compassionate communications.

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Scheduled appointments, oversaw check-ins and resolved patient concerns in high-volume Primary Care practice.

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• Assisted with referrals and prepared medical records for patients.

• Registered patients and scheduled appointments.

• Organized patient files and streamlined operations to improve efficiency.

• Coordinated communications between patients, physicians and hospital personnel. Collected information, verified insurance and collected co-payments for patients as part of check-in process.

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• Interviewed and engaged patients to obtain medical history, chief complaints and vital signs. Assisted with diagnostic testing by collecting and packaging biological specimens for internal and laboratory analysis.

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• Cleaned and maintained medical equipment following procedures and standards. Obtained blood samples for medical testing and transfusion through venipuncture or capillary puncture.

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• Prepared and packaged specimens for courier transport.

• Labeled blood vials with critical information like time of collection, date and patient name. 05/2022

Presently Studying For CMAA/CPC, Medical Office Management/Billing And Coding United Training Academy, Texas City, TX

05/1988

Associate Of Science, Medical Office Assistant/Medical Clinical School Of Medical And Secretarial Sciences, East Providence, RI Education And

Training

I have given back to my community by volunteering for Warwick schools(VOWS) and the PTO for Additional 5 yrs, St.Timothy Church as a Catechism Teacher for 3yrs and Special Olympics for 5yrs. Information

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