Freelance Writer Customer Care

John D. Lemke

**** ****** ****** ** 216-***-**** (c)

Cleveland OH 44105 ****.*.*****@*****.***

Objective To obtain a position as a Customer Service Representative Work Experience

Marriott International

Solon OH

Senior Elite Services

Customer Care Supervisor

2014 to 2022

Responsible for deescalation and resolution of customer complaints and issues

Competent in using case resolution platforms to document and track client issues

Able to resolve matters for all lower desks and highly proficient at resolving them on the first call

Indienation.fm and Cold

Crank Studios

Cleveland OH

Self-employed and freelance

2005 to 2014

Created and operated an independent online radio station featuring unsigned artists and local talents

Did audio engineering, post-production, voice-over, and narration

Integrated with numerous individuals over a wide range of environments

Created written articles, copy and ghostwrote as a freelance writer

Created and maintained the databases for tracking artists, articles, and permissions

Apollon Painting Company

Cleveland OH

Commercial/Industrial

Painting Company

Office Manager

2006 to 2011

Oversaw collection and dispersion of funds for AP & AR, payroll, and tax accounts

Coordinated, ordered, and tracked materials up to $750,000.00 annually

Coordinated equipment repairs and the logistics for projects; such as Bonding, delivery of supplies, and O.D.O.T. compliance paperwork

Responsible for creation and archival of company electronic and paper records

Education Cleveland State University, Cleveland OH, Bachelor of Arts

Lakeland Community College, Mentor OH,numerous business, accounting and management courses, transcript available upon request

Skill Highlights Proficient with customer care case management and phone systems

Previous Microsoft Suite, PeopleSoft, Salesforce and terminal softwar

Capable of deescalation and resolution, very often on the first call

Capable of working both independently and as a team member

Motivated, self-starter who picks up quickly on new tasks and skills

Experienced as a work from home, I have the proper equipment and environment for such

8 years experience in customer care phone support References provided upon request

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