Decatur Georgia *****
******.***********@*****.***
Desire Northington
Objective
Seeking a long term position with a company that offers room for advancement
Skills & Abilities
Friendly and open-minded
Great in presenting and communicating ideas
Time and Priority Management
Leadership
Excellent people skills
Conflict Resolution
Experience
Sitel
Costco.com
October 18 2018 - September 6 2022
Supervisor
●Manage a team of 30+
●Take escalated supervisor calls
●Keep up with attendance/payroll
●Coach representatives to grow within the company
Learning Specialist
●Trainer
●Keep up with attendance/payroll
●Evaluate employee performance to gauge where skills are lacking.
●Develop onboarding skills for new employees.
Visiting Angels
April 2018-September 2018
Caregiver
Assisting with personal care: bathing and grooming, dressing, toileting, and exercise
Prepare meals, shopping, housekeeping, laundry, and other errands
Help clients make and keep appointments with doctors,
Provide or arrange transportation and serve as a companion for their clients.
A&D Buffalo’s
March 2015- February 2017
Cashier Assistant Manager
Greet customers entering restaurant to ascertain what each customer wants and needs
Investigates and resolve customer inquiries and complaints in a timely and empathetic manner
Describe product and services in detail
Receive customer payments such as cash, credit and debit cards
Train new employees on procedures, sale procedures and sale techniques
Master Wok
March 2012- April 2015
Cashier Supervisor
Greet customers entering restaurant to ascertain what each customer wants and needs
Investigates and resolve customer inquiries and complaints in a timely and empathetic manner
Describe product and services in detail
Receive customer payments such as cash, credit and debit cards
Train new employees on procedures, sale procedures and sale techniques
Supervise over 20 employees
In God We Trust
October 2009- January 2012
Sales Associate
Answer inbound calls
Make outbound calls
Take customers orders in a timely fashion
Greet customers
Operate cash registers
Increase in store sales
Maintain sales floor appearance
Direct customers to merchandise
Education
Augusta Tech
GED
Augusta, GA 30906
Miller-Motte Technical College
August 2016-May 2018
Medical Assistant
Associate Degree
Augusta, Ga
Communication
Excellent written and verbal communication skills
Confident, articulate, and professional speaking abilities (and experience)
Empathic listener and persuasive speaker
Speaking in public or groups
Excellent presentation and negotiation skills.
Leadership
Motivated
Positive
Honest
Creative
Can lead a group of 10 and more in a workplace