Customer Service Administrative Assistant

Purl Kae S. Alegre

London Ontario, N*E *B* * 548-***-****

**********@*****.***

HIGHLIGHTS OF QUALIFICATIONS

Five years in delivering excellent customer service in a fast-paced environment.

Provides prompt attention and resolution to client complaints and ensures these complaints are addressed properly.

Ability to motivate staff and maintain good relationships.

Proficient in MS Office/Excel and databases management.

Expertise at organizing and keeping confidential documents and information.

Exhibits polite and professional communication, both orally and in writing.

EDUCATION HISTORY

Business Management – Post Graduate Certificate Sept 2022 – Present

Fanshawe College – London South Campus

-Able to gain knowledge in making Canadian Resume

-Topics about the function of Human Resources Management in an organization.

-Learn how to create SWOT Analysis such as the Strength, Weakness, Opportunities and Threats in an organization.

-Able to learn knowledge about how to be an effective leader in an organization. Know the roles and responsibilities of a good leader.

-Studied essentials skills for a good management professionals.

Business Administration Jan 2010 –Mar 2013

in Human Resources Development & Management

University of San Jose Recoletos – Main Campus

-Received award as Dean’s Lister for 1st and 2nd Semester

-Studied Marketing Management

-Studied on Retail Management and Financial Management

-Studied in Speech Improvement and Oral Communication

-Gain knowledge about Business Ethics and Social Responsibility

-Studied Administrative and Office Management

-Studied on how to write Business English Correspondence

Purl Kae S. Alegre

London Ontario, N6E 3B1 * 548-***-****

**********@*****.***

EXPERIENCE (Continued)

Branch Personnel Nov. 2019 – Jul. 2022

PJ Lhuillier, Inc.

Philippines

Leads the subordinates in delivering excellent customer service to clients to create

opportunities to upsell and cross-sell all the products available in the branch.

Coach the subordinates and supervise their performance to ensure their alignment with the corporate goals, policies, and procedures.

Leads sales activities to increase sales and revenue

Monitors the overall operations of the assigned branch relative to the set targets.

Monitors and maintain tools, equipment’s and assets. Ensures that these are all in good condition.

Conducts inventory and reconciliation of sold and items for sale.

Monitors the cash transfers in and out of the branch, checks corresponding documents and reports promptly to the Supervisor.

Forecasts daily cash requirements and strategies on cash inflow and outflow.

Provides prompt attention and resolution to client complaints and ensures these complaints are addressed properly.

Administrative Assistant Jun. 2013 - May 2018

PJ Lhuillier, Inc.

Philippines

Organizes and monitors daily schedule of the Supervisor

Records incoming documents and other confidential correspondences.

Organizes files for easy and quick reference.

Attends to all incoming and outgoing correspondences and ensures that these are promptly given to the appropriate personnel.

Takes charge of collecting and distributing communication and merchandising materials for all branches.

Handles telephone and computer unit requests.

Prepares requested report from other business units.

Keeps and updates inventory of supplies.

Makes recommendations and proposals on matters pertinent to the job.

Contact this candidate