Service Representative Mail Processor

Meshona Hamm

Houston, Texas *****

************@*****.***

281-***-****

Summary:

I am a Customer Service Representative who is very compassionate and proactive when it comes to the customer's needs. I stay knowledgeable and build a trusting relationship with my customers. I have the ability to navigate multiple systems while resolving complex issues with first call resolution. My other skills include medical terminology, health insurance education, active listening, expectational written and verbal communication skills. Skills:

• World-Class Customer Service

• EPIC, RXNT, NextGen, eclinical Works, athenaone,

• Strong interpersonal Skills

• Ability to follow instructions well and make decisions with no supervision

• Maintained all record-keeping procedures without error

• Filing and Editing

• Custodian of Records

• Microsoft Word, Excel, Access, PowerPoint, Outlook Express.

• MS Office “power-user” with additional proficiency in assorted databases.

• Troubleshooting/ Problem Solving

• Quickly learn new computer applications and experienced with a number of software applications.

• Ability to get things done

• Excellent written and oral communication skills. Education:

Forest Brook Senior High — Diploma

SEPTEMBER 1993 - MAY 1997, Houston, Texas

Lone Star College — Hours Completed SEPTEMBER 2012- MAY 2014, Houston, Texas Work Experience:

CVS Caremark, Humble,Texas Oct 2014 to Present

Insurance Coordinator Representative/Patient Service Representative

• Verify Insurance.

• Educate members on their plan.

• Refill mail order prescriptions and collect copayment.

• First call resolution.

Memorial Hermann Medical Group, Houston, Texas Jun 2009 to Jul 2014 Unit Coordinator/Administrative Assistant

• Verify insurance.

• Schedule appointments, tests, procedure, and exams.

• Check patients in and out.

• Collect copayment.

• Billing ICD 9-10

• General front office duties including electronic charting. St. Luke's Hospital, Houston, Texas Apr 2005 to May 2009 Transporter/ Dispatcher

• Dispatch and / or Transport patients to and from their testing / procedure area in a timely manner.

• Keep electronic and paper files of all patients that have been transported to and from proper areas.

• Electronic records of transports include transporter name, patient name, where, when, time and date of transport.

United States Postal Services, Houston, Texas Oct 2003 to Jan 2005 Mail Processor

• Scan mail through the system.

• Decode the mail and sort by zip code.

• Load and unload OTR on the truck in a time manner.

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