Customer Service Data Entry
Resume:
904-***-**** 904-***-****· **********@*****.***
Jacksonville FL, 32208
Laniar D. Handy
Objective To obtain a career in a place where I’m able to add on to the skills that I have learned working in the wonderful field of Customer Service, Sales and Collection. Also to be in a place where a very well minded person can build a strong business relationships with a diverse range of customers, coworker, and management.
Summary of Qualifications
Ten years of Call Center experience
Prior Pc experience with Microsoft Word, Excel, Access
Excel in problem solving and decision making
A quick learner also adapt easily to new environment
Seven years of Data Entry and 10key
Education May 2002 Ribault High School Jacksonville, FL
November 2011 Everest Business Administration
Work Experience
May 2013 – Present Prudential Jacksonville, FL Claims Professional Taking calls from clients who love ones had passed away and verifying their information making sure all is correct in order to pay out on their Death claim. Also making outbound calls as needed to speck with other who is a part of the claim to get all of their information as needed.
October 2012- May 2013 Incomm Jacksonville, FL Customer Service Professional Taking calls from clients who have credit card accounts with the company who need their account balance or account information. Also updating and adding information to the account if needed.
May 2011- January 2012 PDM Jacksonville, FL Collection Professional Making calls to prior clients who had not paid their rent or who broke their lease at an apartment complex getting them to pay off their account or taking their income information to see if they would be able to do a payment plan also checking over account information if the customer was stating that there was a problem with the amount the company stated they owed and updating account information making sure all is correct.
December 2009 - April 2011 DCI Jacksonville, FL Collector Professional Making outbound calls to prior clients who had not paid for their phone service. Getting them to pay on the accounts and for some client who were able to restart their service I would update their information and turn their service back on and send out new phones if needed.
August 2006 - December 2009 Davis Swimming Pools Jacksonville, FL Customer Service Professional Responsibilities included taking calls from customers who have accounts with the company and were having problems with their account or needed account information about the service we performed for them making sure all was correct. Also helping to fix any problems they may have had with their service.
July 2004 - May 2006 AOL Jacksonville, FL Retention Professional / Customer Service Professional Responsibilities included taking calls from customer who no longer wanted or needed service using problem solving skills to find out the real reason the customer no longer wanted service and helping them to see the value in the service so they would remain with the company.
February 2003 - July 2004 Convergys Jacksonville, FL Sales Professional Responsibilities included making call to clients getting them to sign up with more services that the company offered with their MasterCard. Also giving them account information and updating if needed.
Contact this candidate