Customer Service Lead Dispatcher

Covell Lee Hurley

** ********* ****** ***** ******* Georgia 30346

904-***-****

********@*****.***

Summary:Well-organized and quality-minded person with extensive exposure to multidisciplinary industries to include shipping receiving, Social Services, Administrative Support, Coaching, and Public Counseling services. Deep insight into supervising and coordinating the activities of personnel engaged in all aspects of work to ensure smooth operations.

•Administrative tasks such as answering phones, responding to emails and greeting clients

• Effectively able to determine routing and legal load limits of shipping vehicles to ensure that they meet weight limit standards

• Proven record of efficiently and accurately determine precision of received items by comparing them with original work orders

• Demonstrated ability to accurately fill customers’ orders according to set SOPs and ensure timely delivery

CORE COMPETENCIES

• Billing and Coding

• Personnel Management

• Customer Service

• Order Processing

• Inbound & Outbound Freight Management

• LexisNexis

• Outbound and Inbound Dispatch

• California Emergency Response Dispatch

• Microsoft Office

• Specifications Compliance

• Assisted with the training of new employees

• Inventory Management

• Quality Control

• Administrate Service Support

Work History:

Frontier Transportation. 2019-2020

●Lead Dispatcher

●Assistant Operations Manager

Fedex 2017-2019

●Center Support Specialist

●Operations supervisor outbound dispatch

●Forklift Operator

Covell & Company 2016-Present

●Customer Service Supervisor

Staffmark 2016-2017

●Outbound Supervisor

Uber: 2013-2019

●Driver

United States Navy 2004 -2010

●Petty Officer

●Supply Purchasing Manager

●Port Operations Dispatcher

●Inventory Control Attendant

●Administrative Support

Education:

Maryville University: Saint Louis, MI Present.

Bachelors of Art

Certificate: Culinary Arts and Restaurant Management

Guajome Park Academy. Treasure Island, CA 2003

High school Diploma

References:Available upon request

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