Account Management, Project Manager, Relationship Building

JASON C. REYNOLDS

***** ** ****** ******, ***** Plains, OR, 97133 503-***-**** *****.**********@*****.***

CAREER OBJECTIVE

Client-driven Account and Project Manager with over 13 years of experience that measures success by helping clients achieve goals. Looking for a position that allows me to utilize my skills in giving great client experiences through knowledge, education, and building trusting relationships.

EXPERIENCE

McIlrath and Eck, Arlington, WA

Marketing Specialist, June 2021 - Current

•Build brand awareness and positioning through education and social media

•Plan, organize, and execute campaigns for educational programs through direct mail and digital media

•Plan, direct, and coordinate marketing efforts to obtain new prospects

•Leverage print and social media to promote educational programs

•Collaborate with firm staff to ensure the messaging is being relayed through social media that is aligned with the mission

•Oversee social media channels to ensure brand uniformity

FMT Solutions, Lake Oswego, OR

Senior Account Manager, May 2008 - May 2021

•Strong sales and marketing professional skilled in Negotiation, Budgeting, Sales, Sales Operations, B2B Sales and Marketing, Client Retention, Contract Renewal, and Team Building

•Generated revenue from seed to over $2 million per year with a 95% client retention

•Manage over 190 clients throughout the US with direct mail marketing campaigns to endorse classes for multiple retirement courses while maintaining a 20% growth rate in my book of business for all but one year.

•Main contact for financial advisors to manage direct mail and online marketing campaigns

•Direct contact with vendors to ensure the best results for each campaign mainly in direct correlation with Direct Mail and Print Production processes

•Highest average response rate on returns for direct mail campaigns consistently

•Client on-boarding, training, strategic planning, and implementation on processes and delivery of the course they offer and assist in the growth of their company

•Heavy phone and digital contact with clients from initial training to keeping clients within our strict timeline

•Created and maintained an Account Management Training Guide, managed a training program, and directly supervised new Account Managers.

•Researched new systems, software, and products for use to help the job processes run more efficiently

•Upgrades and licensing sales of new products to existing clients

•New sales and relationship building with prospective clients to teach our courses

TITAN ELECTRIC, INC, Portland, OR

Project Manager, Mar 2007 - Mar 2008

•Submitted and managed Change Orders from RFI to finalization and payment

•Oversaw our Low Voltage subs to ensure timely completion of work

•Handled most employee issues from hiring to termination and payroll

•Attended all scheduling meetings for jobs, from pre-bid to present

•Handled all work scheduling to coincide with GC and various trades

•Kept a strong adherence to schedules to keep projects running

•Instituted new policies to keep workflow running smoothly and efficiently

•Kept records in all aspects of construction and office

•Made sure trade codes and policies were followed

•Built strong relationships with Contractors, Owners, suppliers, and Inspectors

•In charge of safety for employees

•Oversaw all inventory issues including setting up an inventory system to include Purchase Orders.

EDUCATION

BRADFORD BUSINESS COLLEGE

Portland, OR

Associates in Paralegal Studies/Office Management (Jan 1991)

ADDITIONAL SKILLS

•Client Success Management

•Customer Driven Multitasker

•B2B Sales at C-Level

•Extensive Customer Service

•Forecasting & Planning

•Online and Telephone Sales

•Inside Sales

•Conflict Resolution Skills

•Account Management

•Coaching and Teamwork Skills

•Team Management Skills

•Contract Negotiations

•Bold Problem Solver

•Detail Oriented

•Critical Thinker

•Conflict Resolution

•Purchasing

•Direct mail

•Relationship building

•Marketing

•MS Office Suite

•CRM's

•Adobe Creative Suite

GROUPS

NORTH PLAINS VISION STEERING COMMITTEE, April 2016 to 2017

NORTH PLAINS VISION IMPLEMENTATION WORKGROUP, February 2017 to September 2017

GLENCOE YOUTH FOOTBALL, Flag and Tackle Head Coach, 2018 to Current

GLENCOE YOUTH BASEBALL, Head Coach, 2020 to Current

REFERENCES

References available upon request

Contact this candidate