RICHARD WARE

Orange, NJ 973-***-****

www.linkedin.com/in/warerichard adsowg@r.postjobfree.com

HANDS ON IT INFRASTRUCTURE OPERATIONS SENIOR IT MANAGEMENT STRATEGIC PLANNING & EXECUTION TEAM BUILDING & LEADERSHIP INNOVATIVE PRODUCT SOLUTIONS

Leadership and management experience that includes hands on Operations and Infrastructure Director, Project Executive, and Sr. hands on IT Service Delivery Manager Positions with NYCJA, PCS Inc., IIE, and Siemens. An extensive record of achievements and key contributions that includes directing all facets of IT infrastructure and operations, support delivery, network administration, team building, and leadership through periods of growth and challenge.

Overview:

IT Director / Senior IT Management with a distinguished career leading complex SEV1 – SEV5 IT initiatives. Provide solid leadership for infrastructure changes, improvements, and expansions. Effective communicator able to build solid relationships with a diverse group of associates. Skilled in leading and delivering long-horizon new/emerging technology planning, resolving mission critical project milestones, identifying continuous improvement methodologies, and developing strong vendor relations to facilitate control of costs. Completed Project Management Institute Certification Boot Camp, Lean Six Sigma Green Belt training, Microsoft Azure Infrastructure Cloud Specialist Continuing Education Credits, and Career Development at NJIT New Jersey Institute of Technology.

Selected Hands on Core Competencies:

Team Building & Leadership

Continual Process Improvement

Cost Containment

IT Infrastructure Migration & Consolidation

Heterogeneous IT Environments

Change Management

Visionary, Strategic Planning

Incident Planning

Product Lifecycle Management

Cloud Implementation

Contract Negotiation

Technology Acquisition

Data Migration & Security

LAN/WAN Operations

IT Infrastructure Support

Vendor Management

Data Center Operations

PROFESSIONAL EXPERIENCE

4/2020 to Present: NTTData @ Hackensack Meridian Health, NJ

Acct Mgmt Team Supervisor Field Services Team, IT Infrastructure

Responsible for monthly SLA compliance for 60+ Techs and performing Root Cause Analysis for missed SLAs

Provide Process Improvements for Tech Ticket Management and SLA Improvements

Working with NTT Field Service Training Council to develop a Training program specifically for US Domestic and Internal Field Service staff for multiple levels.

Assist Current Field Services Directors with their work overflow

Provide leadership mentoring to all Field Service Techs.

Attend daily and weekly check-in with NTT Mgmt. and Customer Mgmt. team.

Responsible for Field Services team training and support pre and post Migration from FootPrints to ServiceNow

Composed Nano Learning Slides for SLA Improvements for NTT HealthCare Provider All Hands call

Attend Executive Team Daily Safety Huddle with Customers BRM Business Relationship Manager and provide updates for IT Field services when necessary.

Temporarily Overseeing FS Technicians support at HMH Hospital Corp Executive and C-Suite location.

Supervised NTT Data Services Desktop Support Team of 20+ team members at 2 main Campus Hospitals providing End User support

Work with the service and delivery management team for continuous improvement

Site leadership and support to Desktop & Install technicians to ensure quality, efficiency, and compliance with procedures.

Responsible for desktop, projects, VIP, mobility, and Break-fix inventory support.

Responsible for Contractual Service Level Agreements and Root Cause Analysis

Completed 4 courses of Leadership skills NTT People Management Essentials program

o Making meetings work, Handling Team Conflict, Realities of a Manager, Org change.

Completed multiple NTT Module People Management Essentials (Expectations of a Manager)

11/2014 to 4/2020: Professional Computer Solutions Inc. NJ

Hands on Sr. IT Management, Sr. Consultant, IT Operations and Infrastructure

IT Technology & Business expert providing IT Support for corporations in various technical aspects. Specializing in IT Infrastructure and Operations Support, Installation, and maintenance of IT business systems and Projects.

Collect client requirements and process them to plan, budget, and configure required systems within the organization.

Design, Implement and Support IT Solutions.

Provides IT SEV1 – SEV5 repairs, support, and remediation

Understand the client’s requirements and suggest various options that best suit their environment and provide optimized results.

Conduct audits and collects requirement specifications to understand the type and nature of work at the client’s site to provide consulting help on various specialized hardware/software solutions, business processes and explain their efficiency to the clients.

Evaluate the strengths and weaknesses of IT business processes, hardware systems, or software packages.

Assistance with procurement recommendations in software and hardware products from companies with the best prices in the industry and guide the client in negotiation.

Assist in the installation of the hardware and software then validates that the clients are satisfied with the products they are using.

Document the installation processes and other necessary information for the client’s future reference and provide consulting help whenever necessary.

5/2018 to 2/2019: PCAge Career Institute Clifton, NJ (Part time evenings)

Co Instructor for CompTIA A+ and Microsoft MCSA Program.

IT Professional (A+ Certified Microsoft MCSA training) assisting with CompTIA A+ and Microsoft MCSA training program, which prepares students for a career as a Computer Support Specialist/Network Administrator.

PROFESSIONAL EXPERIENCE, continued

3/2017 to 4/2018: NYC Criminal Justice Agency. NY

Hands on Director, Information Technology

Senior Executive responsible for all aspects of the Information Technology division. Provide technology support for all boroughs in NY. Provide oversight of the organization's complete IT infrastructure, strategic planning, budgeting, IT procurement, and forecasting to ensure system functionality and capabilities. Management of 10 + direct reports, including programming, networking, software, and hardware support staff. Completely responsible for Multiple IT Datacenters, Cloud Services, and all areas of end user computing from helpdesk, deskside and networking maintenance, and support.

RESPONSIBILITIES

STRATEGIC PLANNING Sr. IT MANAGEMENT TEAM LEADERSHIP STAFFING

ACHIEVEMENTS

Completed oversight of the 1st stage of a $3 million project funded by NYC MOCJ Mayors Office of Criminal Justice. Leveraged and managed external consultants KPMG selected to conduct a six month Business process analysis and RFS to convert an old Fortran DB to a Microsoft Azure SQL platform.

Assessment of Financial Accounting system and provide direction for the most efficient software. Completed a project to move the financial accounting system to windows-based Sage Accounting system.

Negotiated with a vendor to release the agency from a costly copier and printer lease then upgraded copiers with modern equipment resulting in an annual savings of 20k in printing and copying.

Managed vendor selection and implementation of a new online Payroll system

Implementation of a new procedure where re arrest notifications are sent to external criminal justice agencies

Tasked with evaluating and improving processes of (non IT division) Failure to Appear Division.

Replaced antiquated leased fax machines and saved the agency 7k annually by implementing a complete web based faxing solution.

Established IT protocols to allow transparency and open communication with all divisions within the agency. (5 boroughs)

Responsible for oversight of business improvements and core case management software and database replacement.

Wi Fi Expansion in all 5 boroughs, specifically in NYC Courts. Collaboration with NYC Office of Court Administration.

Timeclock upgrade from punch card to biometric finger implementation for all Boroughs in NYC

Technology Implementation to Improve core business functions

Automation, Simplification, and Standardization processes were implemented to create stability within the agency and the IT dept.

Renegotiation of multiple vendor contracts

Oversight of new and improved Supervised Release technology platform

Provided updated and enhanced technology relevant to companywide workplace improvement initiatives

Provided technology solutions to enable remote interpreting services

Oversight of creating the technical capability to assist with court observation initiative

Bail expediting technology enhancements and process improvements

Collect client requirements and process them to plan, budget, and configure required systems within the organization.

Understand the client’s requirements and suggest various options that best suit their environment and provide optimized results.

11/2009 to 11/2014: Institute of International Education (IIE), United Nations Plaza New York, NY

Hands on Director, IT Operations, and Infrastructure

Directed all facets of IT infrastructure and operations SEV1 – SEV5; provided support and delivery including network administration, systems procurement, help desk, and management of 12 IT staff with 2 direct reports supporting 700+ end users. Oversaw $2 Million budget in development of sound and viable technology solutions to drive business continuity and IT/user expansion solutions for a non profit organization.

Managed infrastructure and operations; ensured Network, Deskside, and Helpdesk support and connectivity were maintained, both remotely and onsite.

Chose cost effective business/technology long term strategies to expand U.S. market footprint.

Directed numerous high-profile, IT projects that included the implementation of a Cisco wireless system, allowing seamless Internet access throughout seven business offices.

Consolidated servers to form virtualized server environment cutting hardware and maintenance costs; implemented an onsite firewall to lock down IT data/business security standards.

Implemented Citrix platform and ensured timely upgrades that provided remote access to company data on a global level and continued to improve productivity and mobility.

Completely responsible for Multiple IT Datacenters, Cloud Services, and all areas of end-user computing from helpdesk, deskside, and networking maintenance, and support.

Completed numerous complex projects, including moving site mail server to a cloud based solution, upgraded network bandwidth for corporate office, and 7 domestic offices.

TECHNOLOGY PROJECTS

MS Office 365 Cloud Based Solution 1800 + mailboxes (USA and INTL)

MS LYNC Implementation (Instant Messaging and Video Collaboration Solution)

MS OneDrive Implementation (Cloud based storage solution)

Polycom Video Conference system replaced/upgraded to LifeSize Enterprise VC Platform

Verizon ISP Internet Bandwidth upgrade to 155MB / Migration to a cloud based firewall

Upgraded / Replaced end of life Cisco LAN Switching & Server Infrastructure equipment

Implemented Cisco Wireless Network Solutions 75+ access points and

Two end-of-life Computer Refresh initiatives totaling 1100 + computers and notebooks

Multiple end-of-life Server Refresh initiatives totaling 75 + servers.

In place, operating system upgrades for 600+ computers with Windows 7 that significantly improved end user efficiency.

Upgrade bandwidth, Cisco switches, and servers, saving capital & operational expenditures.

Successfully merged two branch offices while maintaining technology functionality.

Implemented Citrix remote access and P Synch password synchronization solutions.

Directed standardized and virtualized servers, implemented a company wide Active Directory domain, and created a coherent VMware environment for a sound disaster recovery process.

Server Migrations to the cloud (vendor Rackspace)

Monitoring Solutions: WebSense web, NetMON network & HP Insight Manager hardware

Security & Spam Solutions: Symantec Endpoint Protection, Microsoft Forefront Spam

8/2000 to 11/2009: Siemens IT Solutions and Services (Onsite at IIE) New York, NY

Project Executive / Sr. IT Service Delivery Manager

Promoted to drive IT direction and productivity in IT management and end user business continuity initiatives—ideated and executed a complete revamp of IT infrastructure, data/voice networks, server topology, middleware, and end user support operations.

Onsite manager and provided strategic IT evaluations that identified business requirements and developed effective solutions that saved operational costs and boosted end user productivity.

Oversaw (SLA) Service Level Agreements, (KPI) Key Performance Indicators, and (SOW) Statements of Work initiatives.

Directed network support and service delivery and directed up to 5 enterprise level and critical IT projects each year.

Managed team of 12 technical professionals to maintain a 24x7 emergency support environment.

Negotiated vendor contracts, ensuring cost hardware and software cost containment.

Proactively maintain all hardware/software IT infrastructure, with an eye on cost effective IT operations delivery, ROI strategies, and staff training and development.

Implemented security measures, including antivirus, data security, stringent firewall protection, and all related security measures that ensured business/data was protected.

Previous experience as an independent IT consultant and networking professional for Siemens IT Solutions and Services (now Atos)

I am accustomed to delivering solutions and providing support in corporate, fast paced on demand environments. Earlier in my career, I served as the Team Lead of the IT Infrastructure JP Morgan Chase (CRIMG) Credit Risk Management Team on Wall Street as well as Sr. Hands on IT Manager at Johnson

& Johnson, Merck, and Sandoz Pharmaceuticals.

EDUCATION & CREDENTIALS

Comptia A+ Certified, Microsoft Certified Systems Administrator Training NetCom Learning Center, NY, NY

(Microsoft Specialist) Implementing Microsoft Azure Infrastructure Cloud Solutions

NJIT New Jersey Institute of Technology, Nwk, NJ — Continuing Education/Professional Development

Microsoft Azure Infrastructure Cloud Solutions Training Lab

Project Management Institute Certification Boot Camp

Lean / Six Sigma Overview & Six Sigma Green Belt

PROFESSIONAL EXPERIENCE, continued

College of New Jersey, Ewing, NJ — Information Technology / Business Management Coursework

Institute of Business and Technology, Nwk, NJ — Business Technologies & Computer Networking

Training, Seminars, and Workshops

CIO Magazine Roundtables NY, NY

Data Connectors Tech Security Conferences NY, NY

Ken Blanchard Situational Leadership Training I & II

Linkage Training Leading for Success

Linkage Workshop for Leaders and Managers

IT Expo NYC

Toastmaster International Meetings NYC (guest member)

Information Technology Professional Development Courses taken at the following:

Westcon Training Ctr. Edison NJ

Alpha Technologies learning Ctr. Piscataway, NJ

Valinor Educational Ctr. NY. NY

TECHNICAL PROFICIENCIES:

Server/Storage Platforms: HP ProLiant ML & BL Series Servers HP Left hand SAN HP MSA Storage Systems HP Enterprise Tape Libraries Cisco EMC VNXE SAN storage platform

Networking: Cisco Catalyst Switches 2900/4600 Series Cisco Routers 2600/3700

Series Cisco ASA & PIX firewall Checkpoint Firewall Cisco Wireless AP

Cisco VPN Cisco IPS Fluke Network Diagnostic Tools

Applications/Services: MS Exchange 2017 Active Directory MS Office 365 Enterprise MS Enterprise Server 2016 & 2012 VMware Server Virtualization, Citrix XenServer, XenApp, XenCenter Symantec Endpoint Virus Protection HP Insight Manager Websense Web Monitoring CA BrightStor Enterprise Backup

Operating Systems: Windows Server 2016 & 2012 Enterprise Windows 11,10, 8 & 7

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