Associate Customer Service

**********@*****.*** Cell***-***-****

Willeana Coffman

***** ******** *** #**

Houston, TX 77042

Professional Summary

Ten years of customer service experience in Gas, Electric, and Emergency operations.

Flexible and conscientious with the ability to motivate others and lead by example.

Adapts quickly to new situations and manage multiple tasks.

Manages the Electric Temporary Bypass and the Gas Apartment Coordinator desk.

Co- Creator/Presenter of New Hire Permit Presentation.

Skills

Possesses strong communication skills via phone, in person, and e-mail

Resourceful with the ability to handle heavy workload and tight deadlines

Proficient with Microsoft Office, SAP, PRD, and CCS

Works well both independently and in team-oriented environments

Staff Development and Training

Handling Customer Complaints

Professional Experience

CenterPoint Energy- Gas Apartment/Temporary Bypass Coordinator –

Houston, TX 07/2021 -Present

CenterPoint Energy- Service Permit Coordinator- Houston, TX 10/2015-Present

Assisted builders with meter installations for apartment complex by entering their permits and completing the meter installation process.

Coordinated with crew leaders and service consultants to get customer meters installed.

Managed multiple requests for gas service orders and miscellaneous request via email.

Handled customer and electrician calls and diffusing customer complaints regarding temporary bypass billing, issues, and concerns.

Issued electric orders such as CHG orders for bypass removals, MMO's, lock band removals and installs. and temporary disconnects.

Responsible for the intake of electric and gas permits for all areas under Southern Gas.

Provide information and assistance related to permits, to CNP employees and city and county officials.

Associate Customer Service– Houston, TX 01/2008– 10/2015

Acted as a Hurricane Systems First Responder for electric and gas emergencies.

Issued distress and emergency orders for customers without services.

Assisted customers with electric and gas services such as billing, new service activations, and helped process payments over the phone and online.

Education

Bachelor’s Degree - University of Houston Downtown, Houston, TX July 2018

Associate Degree – Houston Community College, Houston, TX MAY 2015

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