LAVONYA LABBE

***** ***** ***. ******, **. ***** (M) 469-***-**** adsogg@r.postjobfree.com

PROFESSIONAL SUMMARY

Administrative professional with over five years of customer service and administrative experience. Exceptional interpersonal skills, motivated team player, and problem solver with developed skill in scheduling, purchasing, and managing multiple projects.

EDUCATION

Colorado Technical University - Colorado Springs, CO 05/2017

Associate of Science in Business Administration

Colorado Technical University - Colorado Springs, CO 05/2017

Bachelors of Science in Business Management

WORK EXPERIENCE

Instaff for 24/7 (12/2020-08/2021)

Video Tech and Social Media Agent

Answered inbound calls for customers to sign into their AT&T accounts

Took payments, adjusted credits to accounts, also schedule technical appointments.

Responded to customer surveys

BGSF Staffing for Vogel Alcove (04/2019-01/2020)

Administrative Assistant and Receptionist

Answered calls daily at front desk and direct call to correct extension

Greeted students and parents as they come and go daily

Retrieved attendance from each classroom and input information in school system

Prepared lunch schedules for all teachers daily

Avade World/TurboTax (01/2018-06/2018)

Customer Service Representative/Customer Support

Answered incoming calls daily for customers needing technical support and information regarding turbo tax account.

Helped customers on video with Intuit software with any questions or concerns

A.W. Brown FLA - Dallas, TX (09/2016 - 02/2017)

Substitute Teacher – Teaching Assistant

Taught lessons and followed schedule for the teachers filling in for

Took students to lunch and rotation classes

Helped with whatever was needed around the school or office when not needed in the classroom

Collabra for Bank of America and Diebold - Irving, TX (06/2015 - 02/2016)

Data Entry Specialist/Customer Care Associate

●Ensured errors were fixed in a timely manner by entering site notes/ data for the Bank of America and Diebold for technician review.

●Emailed the bank on cancellations or non-Diebold issues allowing the company to find solutions.

●Decreased incoming customer service calls by submitting work orders and alerting technicians to fix

●ATM, Vaults, and cameras for Bank of America.

●Increased ticket accuracy by reaching out to the correct region to obtain accurate information or to cancel a ticket when information was not previously provided.

●Decreased double work orders by creating spreadsheets and emails daily with updated information on cancelled, complete, or open tickets.

Prime Therapeutics - Irving, TX (09/2014 - 03/2015)

Member Service Agent

●Handled an average of 75 inbound calls daily from members on status of claims and policy coverage

●Verified insurance

●Data entry into patient/member accounts

Humana - Irving, TX (11/2013 - 03/2014)

Customer Service Representative

●Handled over 100 inbound calls daily from members on status of claims and policy coverage; followed up on claims or changes on patient policies

●Verified insurance (Medicaid, Medicare, Tricare and commercial policies outside of Humana)

●Data entry into patient/member accounts

Adecco for Bank of America - Dallas, TX (06/2013 - 12/2013)

Data Entry Clerk

Aegis - Irving, TX (09/2012 - 01/2013)

Outbound Verification Agent

Focus Learning Academy - Dallas, TX 08/2008 - 02/2012

Teacher Assistant

● Taught Pre-Kindergarten curriculum to an average of 25 students per class throughout the year to ensure students were properly prepared for Kindergarten.

● Adapted curriculum and gave one-on-one attention to low-level students ensuring students met or

exceeded set standards for entry into kindergarten.

● Supervised and tutored students from Pre-Kindergarten to 8th grade in the after school program helping students complete their homework, projects, and other academic activities.

● Provided administrative support in the school office by faxing, copying, filing, answering phone calls, organizing the mail, and scheduling teacher conferences

Greater Stark County Urban League - Canton, OH 08/2007 - 08/2008

Receptionist/Personal Assistant

● Answered a high volume of phone calls and email inquiries for the CEO allowing the CEO to focus on higher priority assignments.

● Filed paperwork, scanned records, and uploaded database files to organize computer information.

● Sourced and ordered office equipment and supplies ensuring the department was well stocked.

● Updated client correspondence files allowing clients to move smoothly through the approval process.

● Organized forms, made photocopies, file records, and prepared reports to increase efficiency.

● Entered numerical data weekly ensuring that the data was entered accurately and on time.

Contact this candidate