Safety Manager Customer Service

Sandra L Johnson

Pinehurst, NC (c) 831-***-****

***********@***.***

Experience includes team organization and training, personnel development, discipline and promotion. Implemented labor, inventory and cost controls. Exceedingly outgoing with fearless communication skills make it easy for me to deal with all kinds of people and situations. I am a serious professional with limitless optimism, great energy and a fun spirit. PROFESSIONAL EXPERIENCE

9/2021 – present Agora Café, Pinehurst, NC Barista

Provide service with a smile and creative coffee excellence.

12/2019 – 10/2020 Mary’s Pizza Shack, Sonoma, CA Service & Safety Manager

Responsible for implementation of guest focused training, emphasizing the sequence of service while honing qualified servers into extraordinary customer service professionals. Experienced in human resources; regulating labor and scheduling. Led monthly training of safety guidelines for staff. 4/2016 - 12/2017 Jamba Juice, Boulder, CO General Manager Recognized for exceeding company goals while implementing local marketing strategies Consistent Outstanding Overall Satisfaction Scores and Eco Sure Corporate evaluation 0ver 96%. 8/2014 – 3/2016 Inn at Keystone, Keystone CO Food & Beverage Manager Responsible for full dining room, bar, and banquets at popular Resort Hotel operated by Vail Resorts, Implemented Marketing campaigns, “Wine Down Wednesdays & Yappy Hour” Regulated inventory levels and instituted operational costs in labor and scheduling 4/2011 – 7/2014 The Melting Pot, Harrisburg, PA Assistant Kitchen Manager Assisted KM controlling food & labor costs while being responsible for kitchen personnel, training, progressive discipline & annual employee evaluations 7/2009 – 2/2011 Piazza Sorrento, Hershey, PA Server Service with style and a smile in fine Italian restaurant 2/2005 – 1/2008 Epsilon Fine Greek Restaurant, Monterey, CA Server / Asst. Manager Certified Trainer devoted to stressing that the guest’s experience is critical to company success 4/2003 - 12/2007 Carmel Valley Roasting Company, Carmel CA Coffee House Manager Local customer following dedicated to returning daily for the personalized guest service

EDUCATION Bachelor of Arts Degree, English Literature, 2000 University of Utah, Salt Lake City, UT Serv-Safe Certified &Tips Certified

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