platforms,

Ngozichukwu Esiobu, B.Sc.

Midland Court, Chevron drive adso3f@r.postjobfree.com 080********

A highly resourceful communications specialist consultant with experience in high profile client management and wealth management advisory in both Banking and Immigration consultancy services with excellent multi- tasking and problem-solving skills applied to achieving organizational goals and set objectives without compromising quality and organization’s brand. Work Experience

Savory and partners, Team Lead Field Processor Nov 2021 till Date o Compilation, arrangement, and implementation of immigration documents on behalf of clients. o Conducting due diligence, investigations to ensure that all documentations provided by clients are legal and accurate.

o Consultation and advisory services to prospects on investment immigration services. o Managing relationship between company and clients on immigration processing stages. o Data management and document collation and submission of clients’ documents for immigration processing to USA/Canada/ Grenada/ Antigua and Barbuda. o Specialist advisory on suitable immigration plans and packages for clients and prospects. o Advise clients on required documents, and immigration rules for the choice country of immigration. o Handle liaisons with Lawyers, Medical team and Estate valuers to ensure seamless application process for clients.

o Process application for citizenship and Permanent Residency to Grenada and Canada respectively and Visa delivery to clients.

o Drafting of prerequisite agreements, court documents and letters to ensure a successful immigration process for clients. Engaged in offline marketing of Company’s product and services. o Daily meetings with clients and proposed clients on immigration procedures and requirements Optiva Capital Partners, Immigration Processing Consultant, Feb 2021 - Nov 2021 o Consultation and advisory services to prospects on investment immigration services o Processing documents for clients to Canada and Grenada investment immigration programs o Managing relationship between company and clients on immigration processing stages o Data management and document collation and submission of clients’ documents for immigration processing to Canada and Grenada

o Advise clients on required documents, and immigration rules for the choice country of immigration o Handle liaisons with Lawyers, Medical team and Estate values to ensure seamless application process for clients

o Application for citizenship and Permanent Residency to Grenada and Canada respectively and Visa delivery to clients

Access bank Plc, Social Media Specialist, Apr 2019 - Jan 2021 o Engaged at least 100 - 150 customers daily via bank’s social media interaction platforms on Twitter, Facebook and Instagram with 85% first contact resolution achieved to constantly improve team’s productivity.

o Monitoring Bank’s social media presence on Instagram, Twitter, Facebook and other social media o providing creative ideas on how to better engage customers o Promote and participate in bank campaigns on mails and social media platforms for newly launched products

o Provide feedback to product managers on success and shortfalls of campaigns o Liaise with product managers on resolution of complaints or queries from customers on new products. o Collaborate with other departments to manage reputational risks, identify key players and coordinate action plans

Skills:

o High Profile Client

Management

o Sales and Account

Management

o Proficient in CRMs

Analytics.

o Excellent

communication

o Persuasion and

Negotiation

o Proficient in MS Office

o Proficient use of core

banking applications

o Conflict and crisis

management

o Data management

o Team and people

management

o Product Knowledge and

brand awareness

Academic

Qualification:

Second Class Upper,

Bachelor’s degree in

Accounting Education

(University of Nigeria, 2012)

Certification:

Chartered Institute of

Personnel Management (in-

view)

Languages:

English language

(Fluent)Igbo (Fluent)

Nigerian Pidgin (Fluent)

Interests:

Reading

Travelling

Networking

Music

.

Diamond Bank plc. Sales Engagement Specialist Jul 2017 - Mar 2019 o Managed over 20,000 individual customer interactions via Inbound/outbound and email, anticipating and resolving all complaints, requests, and inquiries to drive high retention and customer loyalty rate.

o Communicate and proficiently manage customers through channels available to the customer; phone calls, emails, social media and live-chat platforms to drive sales o Revenue growth drive through the sale of an extensive array of financial services through cash deposit drive, account packages and fixed deposit drive.

o Sales drive through cold calls or unsolicited mails to dormant or old and new customers and re- establishment of relationship with dormant or inactive account customers o Receive customer feedback and send feedback to management to aid strategic operations research and productivity

o Update and manage CRM with up-to-date customer information and leverage various communication channels for excellent customer engagement. o Collate and analyze information gathered via all channels on an on-going basis relating to competitors and utilize it to provide insight to strategy performance. First City Monument Bank PLC, Sales Executive Jan 2016 - Jun 2017 o Developed, managed and utilized various sales techniques to achieve individual and branch sales targets o Developed and maintained relationship with potential and existing clients, and shared detailed knowledge of products with bank customers.

o Participated in deposit drive through new accounts mobilization and daily remitting for inactive accounts o Acted as accounting officer to clients and help them manage their respective accounts, developed and maintain good relationship with branch staff to encourage customer referrals. o Handled documentation and administration of customers and sales activities data in customer management applications.

o Identified and documented new business opportunities, attentive and diligent in daily work habits to recognize lapses in service delivery and proffer solutions as appropriate. Spot on Design Ventures, Ikeja, Secretary/ Admin Manager Nov 2014 – Dec 2015 o Set up meetings and manage liaison with relevant organizations. o Managed customer information database, coordinating mails and similar publicity tasks. o Scheduled and booked appointments for the MD.

o Managed internal and external correspondence through phone calls, emails, and letters. o Handled requests letters and complaint letters sent to the commissioner’s office for immediate response. Reference:

On request

Contact this candidate