Customer Service Sales
Resume:
Felix Elmas
**** ***** ***, ****** *******, GA, *0127
*********@*****.***
Education
Tilden High School Brooklyn, NY
Norfolk State University Norfolk, VA
Chattahoochee Technical College Marietta, GA
Skills
Great customer service, interpersonal skills, problem-solving skills, and multi-tasking to meet the deadline on assigned projects
Highly organized, Time management skills, Attention to detail, Quick Learner
Proficient using Microsoft Office-Word, Excel, PowerPoint, and Outlook
Customer Service Experience
Rideshare Driver - Uber - Atlanta, GA 03/2021 to Present
Provide great customer service to my passengers by showing professionalism
Increased passenger satisfaction by ensuring the vehicle is in safe and clean working order.
Wait for passengers in high-traffic areas such as airports and other busy environment.
Follow the company policy and regulation.
Car Salesman - Golden Auto Sales LLC - Hiram, GA 04/2014 -02/2021
Understand the customers’ needs and interests, and matching them to the most appropriate car.
Deliver vehicles to customers, ensuring that the customer understands the vehicle's operating features, warranty, and paperwork.
Ensure high levels of customer satisfaction through excellent sales service
Understand the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.
Take customers on test drives and demonstrate vehicle features.
Build a rapport with potential customers to improve the possibility of a sale in the future.
Assist customers with completing the relevant paperwork required for a successful sale to be processed.
Maintain reporting structures and record sales and inventory on our CRM software.
Collaborate with team members to reach sales targets.
Comply with inventory control procedures
Mixer Driver - Argos USA LLC-Atlanta, GA 11/2018-03/2020
Take orders, instructions, and guidance from supervisors and management
Drive truck to and from destination applying knowledge of DOT driving regulations and area roads
Check loads to ensure product is being hauled in an appropriate and safe manner to adjust to desired level
Verify directions with plant personnel before leaving the plant to ensure delivery to the correct customer and job site
Strive to meet customer expectations without exception and achieve highly positive customer satisfaction survey results consistent with strategic objectives.
Keep equipment in acceptable condition of cleanliness using approved cleaning materials and supplies
Maintain radio contact with supervisor/dispatch to receive and transmit delivery instructions
Complete pre and post-trip inspections on truck equipment and supplies, such as tires, lights, brakes, gas, oil, and water
Perform roadside repairs, such as installing light bulbs, etc.
Maintain good working knowledge of the traffic routes of the city
Cable Installer Technician - Triwire Engineering Solutions Lithia Springs, GA – 07/2011-05/2012
Ability to maneuver and climb ladders and work on heights in various conditions
Ability to work outside in diverse locations and weather extremes
Knowledge about electronics, computers, software and network connectivity Designed cable layouts and ran cable into buildings, attics, and crawl spaces.
Knowledge of using diagnostic tools, service aids, and product schematics, to assess and resolve equipment and system failures.
Ability to maintain and complete accurate record keeping and processing of paperwork.
PROFESSIONAL EXPERIENCE
Spoke Person Representative-Acam Yaweh Ministry-Powder spring, GA 01/2009 to present
Hold youth conference, teach and mentor by providing a nonjudgmental and empathic approach in supporting the group.
Teach good communication skills, self-esteem, coping skills, relationship building, and environmental challenges.
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