Customer Service Passenger
Resume:
Beverly Woods
Las Vegas, NV. 89179
*******@*****.***
Profile
Highly Skilled Office Administrator with an impressive background specializing in Administration, Office Support and Human Resources Assisting. I am known for having strong communication skills. Dedicated to creating, developing and building strong staff members and teams. I have the continued mindset to help grow work environments conductive to optimal workflow with success. Bringing forth the ability to support, motivate and stimulate a successful team.
Work Experience
Worldwide Flight Services/Allegiant Air - Harry Reid Airport, Las Vegas, NV Passenger Customer Service Agent - 01/2022 - Present S.A.F.E. Management - Allegiant Stadium, Las Vegas, NV Supervisor/Interviewer - 03/2020 - Present
Diamond Resorts - Las Vegas, NV
Recruiting Coordinator - 09/2017 - 03/20/2020
FedEx Office - Pleasanton, CA.
Assistant Center Manager - 06/12/2008 - 11/2016
Key Responsibilities
* Provide exceptional customer service to all passengers.
* Continued level of communication over the 2-way radio.
* The Central Point of Contact for passengers on and off boarding the Air Craft.
* Performs all aspects of Airport and Passenger service functions including: making reservations, preparation and issuance of tickets and itineraries, checking bags, collections of excess baggages charges.
* Providing passengers with general travel information, meet the Aircraft at the gate (Jet Bridge Operation) Perform duties in the departure lounges or at boarding gates, which includes overhead announcements for enplaning, deplaning, delays and cancellations.
* Check tickets for validity, completes all necessary arrangements for accommodating passengers holding reservations, standbys and their luggage.
* Determines flight close out times and prepares, completes and checks various flights. forms for accuracy.
* Validate passenger tickets and completes post-departure procedures including direct communication with the Captain, First Officer and Flight Attendants
* Certified to operate the Jet Bridge.
* Ability to speak, read and write English Fluently.
* Ability to provide assistance to the Human Resources Team
* Customer Service Manager for 30 years, with a will respected reputation of professionalism.
* Prepare and present employee evaluations, salary review and disciplinary forms. Beverly Woods
Resume
Page 2
* Coached, trained and provided leadership to enhance the improvement of the
(IDP) Individual Development Plans for staff members.
* Developed problem solving methods to improves customer service concerns.
* Ensure all staff is in compliant with the Team Member Handbook and Office Policies and Procedures as well as SOP’s.
* Front Office Manager/Administrator including daily use of the POS System.
* Heavy cashHandling, balancing of cash tills and processing bank deposits.
* Performed any other tasks assigned while keeping strong focus of time management. Certifications
* Airport/Government Issued Clearance (SIDA Badge) State of Nevada
Expiration Date: 07/01/2023
* CPR First Aid & AED Certified / Adult * Child * Infant Certified in Nevada; #160***-*********
Expiration Date: 04/26/2022
* PILB Card
Certified in Nevada: #R-2020-04571
Expiration Date: 04/08/2025
* TAM Card
Certification No: OE2020045022
Expiration Date: 04/26/2024
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