Computer Technician Hardware Configuration

SUMMARY

A CompTIA certified professional with experience in PC software, troubleshooting and hardware configuration. Results driven, analytically minded individual with 10+ years’ experience in customer service. Recognized strengths include: leadership, account maintenance, problem-solving and troubleshooting, and sales staff support. Possess excellent verbal and written communication skills. Energetic, savvy and highly motivated individual prepared to contribute value in fast paced environments. Able to convey complex technical information into language users can understand.

TECHNOLOGY SKILLS

Networking: Configure LAN/WLAN/WAN/PAN (all 802.11) network routers, Aps, clocks, vc units printers through secure WEPx, WPAx, and SSID; Install workgroups and provide remote desktop assistance; Network printer mapping and maintenance DHCP; MDM support; and Subnetting.

Software: Windows 10, 7, XP; OSX 10.9.x; Linux OS (Ubuntu); Microsoft Office 360 16’/13/10/07’; Server 2008; ImageX, Deep Freeze; Remote Desktop and Help Desk Management software; Crestron; Pyramid; Citrix; SMART Technologies; various VC systems; Google Apps; iOS; Android OS; BlackBerry UEM; VMWare; SQL reporting; various POS systems; various antivirus; Command Prompt; Active Directory; SCCM; Prowatch; Okta; Avaya System Manager; Putty; Wireshark

Hardware: Desktops, laptops, printers, projectors. Format, partition EIDE, SATA, SCSI, and SSD and perform data recovery and imaging. Diagnose, troubleshoot, and repair all forms of Smart Phones

PROFESSIONAL EXPERIENCE

Moelis & Company, New York, NY 2019 - 2020

Technical Consultant

Conducted investigation, diagnosis, resolution and recovery for hardware/software incidents. Fostered collaboration throughout the escalation processes to provide training and seamless communication to team roles

Supervised projects in alignment with organizational goals

Conducted the effective delivery of networks, development, and disaster recovery systems and processes

Collaborated with engineers to find solutions to manage business activities

Trained, supervised, managed team members, while working closely with management, external vendors and advisors

Prepared analysis and presented proposals for projects to management.

Researched and recommended new products; identifying new market opportunities

Lead efforts to improve IT processes

Analyzed inquiries, evaluated requests, adjusted, maintained, tested, integrated, monitor and create automation of internal systems.

WEIL, GOTSHAL & MANGES LLP, New York, NY 2018 - 2019

Technical Consultant

Provided technical support on Windows 10 and Mac devices

Administered technical support for migration and deployment of Windows 7 to Windows 10 devices

Responsible for first/second level support for queries and technical related issues

Provided mobile device management, helpdesk, and desktop support

Provided document management services, ticketing and VPN support

Created profiles, networked, install, updated, and removed software on Mac Air

Deployed Pxe enabled Ghost Imaging to Windows devices

Provided CSuite support for top level and clients

Provided setup of software, hardware and network configuration to end users traveling

Solved client desktop needs in a timely fashion

EINSTEIN COLLEGE OF MEDICINE, Bronx, NY 2015 – 2017

Technical Support

Provided technical support for incoming queries and issues related to computer systems, AV systems, software and hardware

Created profiles, networked, install, updated, and troubleshot various software on Windows Mac and smartphone devices

Outlook email repair, deletion recovery, adding members to calendar, connectivity troubleshooting

Provided on call support between 15 to 60 calls daily, handle on average 300 tickets monthly

Deployed Ghost Imaging to Windows devices and applied deep freeze to unify v device integrity

Added, moved and removed user to work groups and providing enable, disable and deleted devices on Active Directory

Created, edited and modified tickets for faculty, staff, and students in Service Desk Now

Delivered face to face client focused support that works closely with all IT counterparts

Delivered education to ensure that technology is consumed seamlessly

Efficiently responded to users requiring assistance with information technology issues, problems, and coordination of events

COMMUNITY SERVICE SOCIETY, New York, NY 2015

Desktop Support

Provided technical support for incoming queries and issues related to computer systems, software and hardware

Ran reports to support OS X 10.9.x & Windows 7& 8 environments

Experienced with current versions of MS Suite, Keynote, Adobe Creative Suite, advance wired & wireless LAN connectivity

Active Directory policies & Remote Desktop Services through Hyper V to consolidate workloads and servers for end users

Migration and Deployment

EQUINOX, New York, NY 2014

Technical Support

Quickly and effectively solve clients’ challenges through improvements of processes and using prior expertise in business management

Installed and deployed Windows and Apple computers along with proprietary software on Apple machines

Set up new users in Active Directory, installed and networked printers

Organized physical movement and placement of machines and troubleshot any issues as they arose while providing outstanding internal customer service

IST MANAGEMENT SERVICES, New York, NY 2013

Account Manager

Directly engaged with multiple clients (The Westin Hotel at Time Square, British Airways, Coach, Cohen & Gresser, et. al.) to improve customer service, client relations, update processes to increase efficiency and effectiveness in workplace environment

Trained, supervised and assisted several clients/representatives in daily & managerial duties

Maintained quality control/satisfaction records while providing new ways to improve customer service

VERIZON WIRELESS CORPORATE, New York, NY 2009 – 2011

Technical Support

Troubleshot, educated, solved and advised 100+ customers per day on various mobile issues resulting in 100% satisfaction

Trained 20+ employees on product development/updates in order to improve team knowledge

Recognized as “Tech of the Month” from management for outstanding service, as well as “Recognizing You” award. 2011 3rd nationally recognized Technical Specialist (1st East coast)

EDUCATION

PENN STATE UNIVERSTY

Business Administration, 2012

CERTIFICATIONS

PER SCHOLAS INSTITUTE FOR TECHNOLOGY

Computer Technician Training – CompTIA A+, Network+ and Mobility+ certifications, 2014

Security+ training, 2016

AWARDS

Eagle Scout, Honor scholar, Sports awards, Computer skill awards, VZW Recognizing You award, Arrow of Light, Honors in Who’s who Among American High School Students (sports & academics), received congratulatory letters from important historic figures (George Bush, Hilary Clinton, Michael Bloomberg, Ronald Reagan, and Gerald Ford), and winner of various academic scholarships from Penn State, the Michael J. Quill Scholarship & the community’s Homeowners Scholarship Awards

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