Customer Service Leasing Consultant
Resume:
Kimberly Hernandez
Leasing Consultant
Chula Vista, CA 91913
*********************@***********.***
Leaasing Consultant representing JWILLIAMS Staffing. Worked various communities in San Diego. Responsible for professionally representing each property. Greet clients, present features and benefits of their community, property tours, securing lease agreements from qualified persons. Comply with Federal and State Fair Housing Laws.
Willing to relocate to: Chula Vista, CA - North Park, CA - San Diego, CA Authorized to work in the US for any employer
Work Experience
Leasing Consultant
JWilliams Staffing - San Diego, CA
April 2022 to Present
Leasing Consultant . Leasing Consultant Final Exam Certification. Completed RELN for Leasing Consultants. Since starting with JWStaffing.
Duties include:
• Greet and welcome all visitors to property.
• Ask qualifying questions to determine prospects needs as well as desires.
• Practice effective selling skills.
• Ensure the model apartments are ready for tour.
• Maintain a clean office and workspace.
• Maintain a thorough knowledge of lease terms, unit specifications, availability, current market conditions, and all community policies.
• Explain application process and ensure understanding of required application information, screening process, policies, and procedures.
• Demonstrate excellent customer service at all times.
• Have up to date knowledge of surrounding or competing properties .
• Conduct outreach marketing.
• Develop and maintain on-going resident retention programs.
• Create new move-in resident files and ongoing file maintenance.
• Report necessary safety and maintenance issues appropriately.
• Handle resident requests and complaints courteously. efficiently and timely.
• Maintain a professional appearance and attitude at all times.
• Plan community events.
• Knowledge of Multi Family Housing and Affordable Housing.
• Always maintain Federal and State Compliance.
Daycare Owner/Operator
The Happy House - Chula Vista, CA
April 2014 to Present
Provide childcare for children ages 6 weeks to 12 years old. Obtained California state In Home Daycare license from The California Department of Social Services for a capacity of 8 children. Created business plan, budget, daycare center design, daily curriculum and activities.Adhered to all California state and Federal regulations. Maintained all documentation as required by law. Participated in California state Nutrition program, prepped daily meals and snacks. Provided transportation to and from schools. Successfully participated in Social Service audits with outstanding results. Customer Service, Advertising, Accounts Payable and Receivable. Maintained a healthy and safe stimulating environment for all children. CPR and First Aid certified.
Associate Support Department Supervisor/Human Resources The Home Depot - San Diego, CA
June 1986 to December 2011
Scheduling, Administration, Operations Support, Customer Support, Retail Sales. Responsible for all aspects of the hiring process.ATS systems experience, Candidate review, maintained internal and external candidate tracking system, schedule interviews, interview candidates, background and drug test processing. Conduct New hire Orientation, Training and Talent development, Conflict resolution. Create, review and conduct Performance reviews and administer pay increases. Continually maintaining up to date knowledge on company, State and Federal laws in regards to employee discipline practices. Oversee employee rewards and recognition programs,. Maintenance of sensitive documents as required by company policy and state and federal guidelines regarding EEOC. Calendar maintenance, sales/hours forecasting. Create employee work schedules to ensure proper staffing in all areas to meet customer service needs. Kronos time keeping, Meet all state and federal guidelines in regards to workplace laws, promote and demonstrate company values and culture. Internal and external communications by telephone, email and fax. Order store office and employee supplies. Participation in conducting Supervisor staff meetings and employee meetings. Supervise and Manage a large and diverse population of employees. Cash vault management and Sales.
Education
None in Business Administration/Human Resources
National University - San Diego, CA
November 2004 to April 2005
Associate in General Studies Emphasis in Sociology Southwestern College - San Diego, CA
September 1986 to May 1990
High school diploma or GED
Skills
• Scheduling, Customer Service, Front Desk, Microsoft Office, Excel, Centrix, Kronos, Power Point, Cash Handling, Office Administration, HR Law and Management skills (10+ years)
• Time Management (10+ years)
• Curriculum Development (9 years)
• Human Resources Management (8 years)
• Employee Orientation (5 years)
• Human Resources (9 years)
• Interviewing (9 years)
• Recruiting (9 years)
• Front Desk (10+ years)
• Microsoft Office (10+ years)
• Workers' Compensation (9 years)
• Office Management (10+ years)
• Conflict Management (10+ years)
• Purchasing (10+ years)
• Talent Acquisition (9 years)
• Performance Management (10+ years)
• HR Sourcing (9 years)
• Forecasting (10+ years)
• Payroll (2 years)
• Benefits Administration (9 years)
• Personal Assistant Experience (4 years)
• Operations Management (10+ years)
• PeopleSoft (9 years)
• Merchandising (10+ years)
• Management (10+ years)
• Workday (2 years)
• Change Management (2 years)
• Microsoft Word (10+ years)
• Computer Networking
• Banking (2 years)
• Computer literacy
• Administrative experience (10+ years)
• Property management (2 years)
• Negotiation (9 years)
• Social media management (4 years)
• Yardi
• Property leasing (2 years)
• Computer skills
• Bookkeeping (2 years)
• Leadership (10+ years)
• Medical billing (3 years)
• Employee relations (9 years)
• Dental assisting
• Spanish (2 years)
• English
• Clerical experience (10+ years)
• Paychex
• Microsoft Access
• Google Suite
• ATS (9 years)
• HRIS (9 years)
• Project management (9 years)
• Program Management
• Typing
• Presentation skills
• Accounting (2 years)
• Marketing
• Accounts receivable (2 years)
• OSHA (9 years)
• Sales (10+ years)
• Customer service
• Document management
• Contracts
• Training & Development
• Organizational Skills
• Microsoft Outlook
• Filing
• Research
• Microsoft Excel
• Fair Housing regulations
• Event Planning (10+ years)
• Medical Coding
• Inside sales
• Pricing
• Relational databases
• Medical terminology
• Communication skills
• Office experience
• Data collection
• LIHTC
• Section 8
• Rentcafe (1 year)
• Anyonehome (Less than 1 year)
• Search engines
• Employment & labor law (10+ years)
• Windows
• Writing skills
Languages
• Basic Spanish - Intermediate
Awards
Employee of the Month, Department Supervisor of the Month, Employee of the Year
Awarded several of these awards on different dates throughout my career at The Home Depot. Certifications and Licenses
Office Administration
Present
State of California Home Childcare License
February 2014 to Present
Leasing Consultant
Present
First Aid Certification
CPR Certification
Assessments
Teamwork: Interpersonal skills — Proficient
August 2021
Responding to challenging team situations at work
Full results: Proficient
Retail customer service — Highly Proficient
July 2019
Measures a candidate's ability to comprehend and respond appropriately to retail customer needs. Full results: Highly Proficient
Recruiting — Proficient
July 2019
Managing the candidate sourcing and selection process Full results: Proficient
Attention to detail — Completed
July 2019
Identifying differences in materials, following instructions, and detecting details among distracting information.
Full results: Completed
Customer focus & orientation — Proficient
July 2019
Measures a candidate's ability to respond to customer situations with sensitivity. Full results: Proficient
Customer focus & orientation — Proficient
August 2021
Responding to customer situations with sensitivity Full results: Proficient
Indeed Assessments provides skills tests that are not indicative of a license or certification, or continued development in any professional field.
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