Customer Service Representative

Diane Kienbaum

**************@*****.*** 715-***-****

*** ************., ******, ********* *****

I have 27 years of customer service experience, 2 years of office experience, and approximately 30 years of computer experience.

Experience

Jan 2019 - Present

Forward Service Corporation, Wausau, US

• Applied time management skills to meet deadlines and effectively handle multiple tasks at once.

• Operated office photocopiers, maintained office bulletin board and assisted staff with clerical or procedural requirements.

• Coordinated the distribution of materials to various locations.

• Prepared correspondence, forms, reports, calendars, and other documents. Administrative Assistant Mar 2022 - Jun 2022

Restlawn Memorial Park, Wausau, WI (US)

Scanned deeds for plots and urns onto an SD card, then transfered them into the database, making any and all necessary corrections and changes.

Cashier Nov 2013 - Jan 2014

Target, Schofield, WI (US)

Assisted customers with their purchases. Seasonal, temporary job, and I also had back surgery scheduled for February, 2014. I was unable to work from 2014 until 2019 due to the surgery. Customer Service Representative Nov 2012 - Jan 2013 Wal-Mart, Rib Mountain, US

Sales Associate Nov 2007 - Jan 2008

American Eagle Outfitters, Wausau, US

October 2007 to January 2008

* Provide a positive customer service experience for guests.

* Ring up sales using a computer scanning/entry system.

* Ensure accurate cash counts and total drawer at end of shift.

* Escalate issues to customer service as needed.

Hostess/Waitress/Cook Jun 2001 - Feb 2005

Emma Krumbee's, Wausau, US

* Serve as the first impression of the restaurant when greeting customers.

* Create and take payments with accuracy.

* Multitask in a demanding environment.

Skills & Specialization

Administrative Or Clerical, Retail Marketing, Channel Management, Marketing, Clinical, Medical Terminology, Nursing, Word, Microsoft Word, Outlook, Microsoft Outlook, Microsoft Office, Core Office, Common End-user Software, Positions, Retail Sales, Retail, Sales, Management Activities Or Functions, Time Management, General Skills And Activities, Business Operations And General Business, Customer Service Representative, Csr, Customer Facing, Call Center Or Help Desk Or Customer Service, Office Medical, Clerk, Typing, Correspondence, Document-centric, Scanning, Receptionist, Front Desk, Clerical, Admin, Greeting, Customer Service, Customer Service Oriented, Messages And Contact

Education

Northcentral Technical College Sep 1999 - Dec 1999 High School Diploma, General

Wausau, US

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