Customer Service Collection Representative

ANDRES CADAVID

***** ********* ** *****, ** *****

Email: *********@*******.***. Phone: 813-***-**** OBJECTIVE

To obtain a position as a bilingual customer service or bilingual collection representative in an organization which offers potential for professional growth.

PROFESSIONAL EXPERIENCE

JP MORGAN CHASE BANK 1/2019 to 2022

Account Specialist II Retail Spanish

• Answer customer telephone calls regarding existing accounts.

• Respond to questions and concerns about service and resolve escalated calls appropriately.

• Consistently improve customer satisfaction through expert resolution of conflicts, issues, and concerns.

• Consult with customers to evaluate needs and determine best options.

• Confer with customers by telephone or in person to determine reasons for overdue payments and to review terms, service, or credit contracts.

• Manager Staff, preparing work schedules and assigning specific duties.

• Determine staffing requirements, and interview, hire and train new employees, or oversee those personnel process.

• Determine good and services to be sold, and set prices and credit terms, based on forecasts of customer demand.

ASADOS AL CARBON 1/2007 to 1/2011

Owner/General Manager

• Provide outstanding customer service

• Investigate and resolve complaints regarding food quality, service, or accommodations.

• Coordinate assignments of cooking personnel to ensure economical use of food and timely preparation.

• Schedule and receive food and beverage deliveries, checking delivery content to verify product quality and quantity.

• Perform some food preparation or service tasks such as cooking, clearing tables, and serving food and drinks when necessary.

PRIMO LIQUORS STORE 9/2003 to 1/2007

Owner/Sales Manager

• Collect on past due accounts, face to face and over the phone

• Resolve customer complaints regarding sales and service. Determine price schedules and discount rates.

• Review operational records and reports to project sales and determine profitability.

• Direct clerical staff to keep records of export correspondence, bid request, and credit collections, and to maintain current information on tariffs, licenses & restrictions. STUDIO 51 9/2001 to 9/2003

Manager

• Provide outstanding customer service and collect on past due accounts, face to face and over the phone.

• Train, observe and evaluate workers in food preparation, and in the bottle service, sanitation, and safety procedures

• Perform various financial activities such as cash handling, deposit preparation, and payroll.

• Develop departmental objectives, budgets, policies, procedures and strategies. EDUCATION

Aeroandes, Licensed Commercial/Private Pilot 1/1995-1/1997 San Juan Berchmans Bilingual School, High School Diploma; Cali, Colombia 1992

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