Quality Manager Customer Service
Resume:
Yolanda McFalls
Phoenix, Az ****7
Email ****.*******@*****.***
OBJECTIVE
To secure a position where I can utilize my skills, challenge my abilities and secure an opportunity in the growing community in which I live. SUMMARY OF QUALIFICATIONS:
Understands fast paced environments, works well under pressure and able to meet deadlines, fast learner and able to produce effectively and efficiently with little or no supervision. Honest, straightforward, respected and trusted by coworkers also very thorough and precise in attention to detail. Ability to type documents well with very little error. EXPERIENCE:
Grifols Biomat Plasma Center
Quality Associate 08/07/2018 to Present
● Perform daily donor record file review
● Perform equipment quality control review
● Perform a review of the donor center records
● Verification and release of sample shipments
● Perform staging of plasma for shipment
● Inspect and release of incoming supplies
● Perform weekly employee observations
● Participate in the Quality Assurance Meetings and be a part of Quality Assurance Team
● Assist the Center Quality Manager to ensure that cGMP and SOP’s regulations are followed and regulatory requirements are met
● Perform a review of documents of suitable and unsuitable test results and the disposition of the associated units
● Perform a review of medical incident reports and the applicable related documents Tenet (Abrazo Central Campus)
Unit Secretary 07/03/2017- 12/15/2017
● Answering phones
● Direct patients calls
● Answering call lights for patients
● Call doctors about patients needing consultations
● Helping patients family members with patient needs
● Admitting and discharging patients
● Transferring patients to multiple floors
● Working with other floors to coordinate patient care. Grifols Biomat Plasma Center
Quality Associate 11/10/2016- 06/28/2017
● Perform daily donor record file review
● Perform equipment quality control review
● Perform a review of the donor center records
● Verification and release of sample shipments
● Perform staging of plasma for shipment
● Inspect and release of incoming supplies
● Perform weekly employee observations
● Participate in the Quality Assurance Meetings and be a part of Quality Assurance Team
● Assist the Center Quality Manager to ensure that cGMP and SOP’s regulations are followed and regulatory requirements are met
● Perform a review of documents of suitable and unsuitable test results and the disposition of the associated units
● Perform a review of medical incident reports and the applicable related documents BANNER THUNDERBIRD MEDICAL CENTER (BTMC)
SR. HIMS TECH 01/03/2006 TO 12/23/2015
Conduct routine release of health information in accordance with company policy and all state and federal laws. Review and analyze health record information with the use of electronic health record tools for provider completion and record deficiencies in accordance with Joint Commission, CMS, state licensing agencies, medical staff rules and regulations and HIMS department standards. Accurately maintain data related to deficiencies in the electronic medical record. Provide customer service and assistance related to HIMS departmental functions to patients, vendors, and providers, ancillary staff and other departments in person, over the phone through email and other means. Perform current and retrospective review of scanned documents through the certification process in an effort to maintain integrity and completeness of the electronic medical record. Also perform a variety of other support functions including assistance with basic transcription issues and request merges and combines in the EHR answering phones and other duties assigned by HIMS leadership.
Talecris Plasma Resources/ International Bio Resources/ Aventis Lead Donor Processor 09/2001-08/2007
My duties included but were not limited to maintaining weekly schedules, daily lunches, and pre approval of time off request, attendance monitor and document, daily staff assignments, oversee front office activities help with donor flow, weight in, chart management, quality control, quality review, payout, and coordinate training activates working with the Training Supervisor. Made sure clear dates are accurate, and up to date, respond to donor inquires monitor equipment by quality control daily, handle any validation needs and ensure area is maintained clean and organized. I also handle time sensitive material in a timely manner. I have experience with Microsoft and the Internet.
EDUCATION
Alhambra High School
Phoenix, Arizona
Graduated in 2000
REFERENCES
Amber Flanagan 623-***-****
Alice Daniels 504-***-****
Melissa Allen 623-***-****
Sonia Ackerman 623-***-****
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