Apeksha Jain

Sr. Business Analyst

Mob: +* (***) 267 - 8617 I E-mail: adsm7m@r.postjobfree.com

Summary

●Result-oriented Sr Business Analyst and Scrum Master with over 9 years of experience in Business Analysis in Banking, Telecom, Healthcare, and Insurance domains.

●Great insight and exposure to SDLC (Software Development Lifecycle) phase like Requirement gathering, Analysis, Design, Development, and Testing to develop software

●Gained valuable experience in different methodologies including Agile, SDLC, Waterfall, and Scrum.

●Collaborated with business and technical peers to successfully deliver business process solutions keeping the corporate needs in line.

●Organize and spearhead demos for the clients and end users to show new features and enhancements

●Skilled in recognizing and analyzing project stakeholders, elicitating requirements, documenting, and articulating them into functional, non-functional, quality, and usability requirements.

●Experienced in performing various analyses like Gap analysis, SWOT analysis, Cost-Benefit Analysis, ROI analysis, Market Analysis, and Acceptance Testing using strong analytical skills.

●Good understanding of UML to create Use Case Diagrams, Activity diagrams, Process Modelling Diagrams, Process Mapping, and Flows, Wireframes, Mockups, Design Reviews, and Prototypes. Knowledge of working with Business Process Management Tool (BPM).

●Extensive technical documentation skills in preparing BRD (Business Requirements Document), FRD (Functional Requirements Document), BSD (Business Solution Document), FSD (Functional Specification Documents), NFRD (Non-Functional Requirements Document), SRD (Software Requirements Document), SDD (Software Design Document), and Data Specifications.

●Data activities include Data Conversion, Data Collection, Data Analysis, Data Mapping, and Data Modeling.

●Closely coordinated with the testing team for a variety of test types including Functional, System Integration, Regression, BAT, and UAT Testing.

●Exceptional innovative and written communication skills. Resolving and influencing issues with outstanding problem-solving, time management, visual thinking, and facilitation skills. Motivated individual with excellent interpersonal skills who can adapt well and can multitask collaboratively with a proven track record

Software Skills

Operating Systems

Windows 7/ NT/ XP Prof/ 2000, Windows 10, UNIX (Sun Solaris, AIX, HP UNIX and Linux).

Tools

Microsoft Office Suite (Word, Excel (Pivot Tables, V-look ups, Macros, VBA Programming), Visio, Azure, PowerPoint, Project, Access, Outlook, SharePoint, Teams), Rational Rose, Enterprise Architect, DOORS, RequisitePro, TOAD, Photoshop, Bloomberg, Slack, Snagit, Whimsical, Figma

Databases

Oracle 8i to 11 g, DB2 9.x, MS SQL Server 2008/2005/2000/2012 and Access 2003, XML, SQL queries.

Methodologies

Waterfall, Agile, RAD, RUP, Functional Decomposition, P&L Decomposition, Risk-Based, Model-Driven.

Work Experience:

Telus Health, Toronto, ON Sep 2021 – Present

Sr. Business Analyst

Responsibilities:

Assist with cross-platform implementations with other Telus Health products including eClaims. Working with clients to get them on eClaims. Doing the presentations and setting up their configurations to implement their instances on eClaims

Follow a structured approach to planning, gathering, analyzing, documenting, communicating, and managing business needs with stakeholders using a variety of research techniques to explore, probe, and understand requirements. Utilization of BA tools and techniques, exercised to promote and pursue management discipline in an agile environment

Closely work with Product Owner on backlog grooming, user story development, prioritization, Sprint planning, Sprint Reviews, Scrum Meetings, and other Agile activities

Create and update client-facing documentation detailing configurable application settings

Configure application settings per client requirements. Processing of the Change requests for customized enhancements on the application for a better member and adjudicator experience

Configure system import and export interfaces, including payroll and carrier billing files

Gather enhancements requirements from clients by conducting interviews and collaborating with the development team to design new product features. Worked on the major redesigning of the drug search feature for the member app to see their coverage

Collaborate with technical writing teams for the creation and updating of internal documentation including providing input for process improvements along with external release notes for the upcoming changes

Facilitate demos for stakeholders in an iterative approach and conduct feedback sessions

Provide statistical analysis through ad-hoc and routine reports in Microsoft Excel using data collected through SQL queries and other built-in reports. Provide SME support to Project Managers for major projects by providing client-specific knowledge and understanding of system logic

Manage multiple projects, including the creation of project plans and timelines, testing strategies, performing quality assurance testing, and coordination across IT teams

Actively participate in the monthly Sprint reviews, Sprint Retrospective and Release Retrospective. Analyze along with the Scrum master and Project Manager what went well, what were the shortcomings, and what we can do to improve in the future

Provide subject matter expertise during Process Improvement meetings to find efficiencies and improve plan member experiences

Perform detailed testing for all user stories, wrote test data for UAT users, and carried out UAT cycle until waived off, allowing a great exposure to functional testing

Collaborate with client and insurance carrier to resolve plan member claim disputes, and to evaluate ongoing escalation trends.

Remove defects and conducted training for scrum team on Cross Functionality, Self-Organization, Transformation, and Introduction of a mature delivery for all products and encouraged constant feedback

Utilized Snagit and Figma to create mock-ups to give the visual design for the new enhancements, changes in the existing design, and new process flows which helped with the walkthroughs of the design to the development team, testers, and clients to understand the new UI process changes.

Advanced use of Whimsical to show the process flows and explain how the APIs would work with different implementations.

Leverage Google Drive as primary storage of all project-related documents for collaboration and easy access.

Environment: Agile Scrum, MS Office, MS Visio, Snagit, Slack, VBA Programming, Lucid Chart, SQL, Endeavor, Confluence, and JIRA.

Bank of Montreal, Toronto, ON Sep 2019 – Aug 2021

Sr. Business Analyst

Responsibilities:

Worked closely with the Project Manager with creating Project Charter, project plan, and managing of issue logs

Facilitated productive communication between business and IT during the process starting from initial requirements to solution implementation

Gained valuable experience working with cross-functional teams in a client-facing environment for system enhancements and contributed to the strategic planning of the project

Leveraged SharePoint as primary storage of all project-related documents for collaboration and easy access.

Organized brainstorming sessions and have comprehensive discussions to elicit business requirements from business users, stakeholders, and Subject Matter Experts (SMEs)

Collaborated with business teams to extract Business requirements and transformed them into technical specifications design

Applied various techniques including focus groups and interviews for gathering requirements for the To-Be system while working with cross-functional teams

Created WBS (Work Breakdown Structure) for functional decomposition, developed communication plan, resource forecasting, requirements management, and project plan, and was involved in various project case management activities

Outlined the As-Is and To-Be processes for the project by using analytical skills

Gathered business requirements from stakeholders and then analyzed, created, and updated the user stories

Followed the best practices to make sure that high-quality procedures were being followed in a strategic direction and all documentation was precise and detailed

Advanced use of visual diagrams applications such as draw.io and Lucid Chart

Worked closely with the product owner to write user stories and Epics in JIRA along with Confluence

Prioritized User stories by coordinating with Product Owners, SMEs, and other relevant stakeholders

Actively worked with Technical Architect to analyze gaps and create Fit-Gap Analysis and came up with various options to address them

Noticeable contribution to improving and optimizing Development and Quality Assurance process

Planned, facilitated, and provided dedicated support to the testing team in a variety of testing namely: Regression testing, Sanity Testing (ST), Functional Testing, and User Acceptance Testing (UAT) to ensure the feasibility of requirements according to appropriate technical and Business Solutions

Maintained and updated the requirements traceability matrix by associating respective test cases and defects to the requirements

Maintained amicable client relationships and delivered demos to business stakeholders on functionality/developed product

Assisted in the handover of the documented project deliverables to provide necessary inputs for takeover by the production support team

Environment: Agile Scrum, UML, XML, MS Office, MS Visio, Draw.io, VBA Programming, Lucid Chart, OBIEE 11g, Oracle 10g/11g DB, SQL, Endeavor, QC, SOAP UI Confluence, and JIRA.

CanadaLife Insurance, Toronto, ON Nov 2017 – Aug 2019

Business Analyst

Responsibilities:

Designed templates for project development documents for SDLC (Software Development Lifecycle) methodology

Conducted various sessions like brainstorming, prototyping, and workshops with end-users and businesses to elicit and gather requirements. Got sign-off from the stakeholders for priority assignments of the gathered requirements.

Obtained functional and non-functional requirements from gathered business requirements

Translate business requirements into Use Cases and created various UML diagrams such as Use Case diagrams, Activity Diagrams, and Sequence Diagrams using MS Visio

Meticulous attention to detail; performed thorough analysis and captured existing processes; created state diagrams for future state presentation. Reformed work sessions to build on process mapping documents

Created diagrams for “As Is” and “To Be” states for workflows, business rules, and other process flow diagrams using MS Visio

Used Gap analysis technique for assessing current technologies and identifying the enhancements required in the end state that meets the business needs

Analyze and prepare business impact documents, determine regulatory or system changes, and change management and training requirements.

Used Bloomberg API to extract market data

Planned and conducted JAD sessions with management, SMEs, technical team, users, and other stakeholders for shortening the timeline for project delivery

Designed data flow model, data modeling, and performed workflow analysis Supported the database architecture and performed functional decomposition by breaking down the requirements

Worked closely with the QA team and was involved with the design of the test plan and test cases to verify that the final application design solution meets the user requirements as stated in the Acceptance Criteria and the Definition of Done. Participated in Business Design reviews. Performed User Acceptance Testing (UAT) and APIs testing in the QA environment

Defined user acceptance test plans and created test case scenarios specifically to direct a key set of end-users on how to test the user interface design and functionality of the application.

Successful full cycle implementation projects working in Agile methodology

Submitted Market Risk Equities to the FRTB Change/Projects team; supported the team lead in providing Equities Market Risk expertise

Environment: UML, RUP, Rational Rose, Bloomberg, Rational Requisite Pro, SQL Queries, Java, Data Warehouse, Test Director, MS Word, MS Visio, MS PowerPoint, MS Project, .net, VBA), JIRA, XML.

GMP Capital, Toronto, ON Nov 2016 – Oct 2017

Senior Business Analyst

Responsibilities:

Pursued Agile project methodology which led to a successful implementation

Successfully utilized BA elicitation techniques such as interviews, document analysis, conducted requirements workshops, business process descriptions, business analysis, and workflow analysis

Asked exhaustive questions to SMEs and stakeholders through interviews. Captured and accurately documented requirements with a good balance of business and technical knowledge information, which made it easy to understand and be reviewed by the business and technical audience

Created and maintained requirement traceability matrix to make sure that the requirements were met using forward and backward traceability

Created requirements for Transaction Cost analysis and automation on Bloomberg.

Bolstered ITIL/ITSM for Service Requests, Incident Management, Problem Management, Change Management, and Root Cause Analysis during system upgrades process

Captured and accurately reflected the requirements captured in JAD sessions by writing a Business Requirements Document (BRD). Collaborate with different stakeholders from Business Areas, Data Governance, Capital Markets, IT group, and Application Development team.

Represented product management in daily production to detect problems, explore alternatives, manage production details, and act as a key resource until the project is completed

Proficient in using Gliffy for process visualization

Gained valuable experience in end-to-end research, business process mapping, technical design analysis, business planning, modeling, verification, methodology, and product development throughout the project lifecycle

Worked closely with the testing team with test plans and test cases to execute manual and automation testing

Environment: Windows XP, Windows 10, EMS, MS Visio, Gliffy, MQ, JAVA/JMS, DB2, JIRA, SQL Queries, PowerPoint, SaaS, COGNOS, SharePoint DB Visualizer 8.0.4, AS/400, Perl, VBA, .net.

Bell Canada, Toronto, ON Sept 2014 -Oct 2016

Business Analyst

Responsibilities:

Used different requirement elicitation techniques like workshops, client interviews, storyboard, prototyping brainstorming, created use cases, and conducted productive collaborative workshops

Gathered business requirements and gained insights into strategic directions and their effects on information technology solutions to deliver maximum business value

Assessed the quality standards of the existing processes and successfully implemented improvements

Collaborated with other IT personnel to conduct in-depth evaluations and analyze project needs through interviews. Performed comprehensive requirements and gap analysis

Completed functional decomposition to assist in the separation of distinct functional domains, functional components, and features of the application to be produced Authored Business Requirements Document and conducted a stakeholder walkthrough of the project

Managed business relationships with procurement team and vendors

Participated and understood how the developers handle the project and are consistent with the customer requirements

Assisting business teams in their efforts to improve their business processes through continuous improvement and protocols

Arranged for business partnership users to receive coaching and training and verified that it was carried out effectively

Environment: Quality Center 9, Visual Basic, MS Visio, XML, JIRA, MS Word, MS PowerPoint, Data warehouse, MS SQL Server, Java, DOORS.

Manulife, Waterloo, ON Aug 2013 - Aug 2014

Business Analyst

Responsibilities:

Worked with the Waterfall methodology, which resulted in the project's successful completion. Deliverables estimates were supplied to stakeholders, along with regular updates on work in progress and all tasks were completed within the specified timeframes

Identified end-user needs for system enhancements using BA elicitation techniques such as interviews and discussions with clients

Assessed the relationship between business processes and organizational policies, as well as participated in business and process reengineering. Management received regular reporting explaining the status, risks, action plan, dependencies, and criticalities.

Collaborated with key IT personnel to ensure that the system was developed according to precise functional specifications and architectural frameworks. Developed training documents and delivered training to end-users

Environment: UNIX (Scripting), Windows XP/NT, DB2, Oracle 10g, AS/400, Java, MS Visio, XML, MS Word, Excel, PowerPoint, Access, MS Dynamics, MS Project, Rational Requisite Pro, Wireframing.

Educational Credentials:

Bachelor’s in Science (BSc.)

SMC (Scrum Master Certified)

PMP (Project Management Professional)

Lean Six Sigma – Green Belt

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