Customer Service Transportation Coordinator

Barbara Lance

Centerton, AR ***** - 479-***-****

*********@******.***

Seasoned professional with over ten years of team leadership experience. Continuing to establish long lasting customer relationships. Proactively working and leading within a team environment. Maximizing internal company software and hardware applications to achieve the company’s overall goals.

EXPERTISE

Customer Service

Analytical Problem Solving-Researching

Advanced Microsoft Office 2010

Auditing

Supportive and Leading

Active Listening

Strategizing/Collaborating

Team Building

EMPLOYMENT HISTORY:

NOVEMBER 2017 – CURRENT

SENIOR ACCOUNT MANAGER, bnsf lOGISTICS, LLC.

Customer Relations, Transportation, Sales Revenue, Pricing, Account Growth, Team Leading

SEPTEMBER 2009 – NOVEMBER 2017

TRANSPORTATION COORDINATOR III, bnsf logistics, llc.

Customer Service, Communication, Planning, Critical Thinking, Problem Solving and Competent Decision Making

JANUARY 1997 – JUNE 2009

WORKERS COMPENSATION ADJUSTER/TEAM LEADER, LICENSING TEAM LEADER, claims management, inc.

Customer Service, State Reporting, State Law, Continuing Education, Budget/Financials

EDUCATION:

JULY 2014

BUSINESS AND LOGISTICS MANAGEMENT (AAS), nwacc

Magna Cum Laude - President’s list

DECEMBER 2005 – NOVEMBER 2007

TORT LAW / WORKERS’ COMPENSATION LAW, PROFESSIONAL PROJECT LEADERSHIP SERIES

MAY 1989

COMPUTER INFORMATION SYSTEMS (AAS), MCLENNAN COMMUNITY COLLEGE

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