Data Entry Sales Associate

Jose M. Muanza

*************@*****.*** ~ 682-***-****

SUMMARY

Bilingual (French & English) Specialist with strong problem-solving skills. Able to work in a fast-paced environment. Excellent communicator, with a passion for helping others. A critical thinker, able to work between customers, documents, and other functions. I can bring a positive experience and a creative approach to solving problems, and the ability to embrace change enthusiastically. I have the passion and ability to multi-task, the quality of being able to complete challenging tasks and projects on time, and the capability to take steps to improve, grow and develop in the role. (vaccinated)

EDUCATION*

Haltom High School (Haltom City) (Graduated) June2019

Aviation Institute of Maintenance (Irving Tx) (Associate) April 2024

WORK EXPERIENCE.

Carvana - Blue Mound, Saginaw (Inventory Associate) March 2017 - Aug 2019

Send out revised packets to the owners/insureds as needed.

Work collaboratively with other domestic / international branches.

Follow-up calls to Lien Holders (for documents listed above in the initial call)

Track and fix shipping errors./ Perform other duties as assigned. Opening/scanning mail received.

Responsible for all clerical tasks related to import logistics operations, including data entry, taking incoming calls, filing, recordkeeping, carrying documents files.

Responsible for visual inspection of vehicle integrity and reporting damage to management.

Initial Lien Holder calls (Calls are to secure payoff information, Letters of Guarantee and Copy of Title)

Communicate with carriers and vendors to ensure prompt and proper movement of shipments.

Provide service to customers seeking assistance with post-order issues such as returns, replacements, refunds, delivery status, back-order inquiries, and any other issues that may arise in the order fulfillment process.

Honda - North Richland Hills (Customer Service Liaison) Sep 2019 - Oct 2020

Answers internal calls, external calls, and work calls from the message center and responds to customer requests within established timelines to maintain service level expectations regarding call handling time and calls per hour.

Support Retail Credit Analysts, Customer Service, Collections Representatives, and team members with any questions or issues.

Opening/scanning mail received.

Follow up on outstanding contract discrepancies with the dealer.

Manage exceptions and review the database for errors, research and resolve exceptions and respond to the escalation of service requests.

Ability to assist with daily tasks including report generation, data entry, the campaign builds, creative uploads, insertion order management, client requests, and strategy.

Receive inbound-Outbound calls daily regarding any questions they may have about contract discrepancies.

Perform typing, faxing, mail distribution, phone messaging, and other office-related duties as required.

Integrate information from a variety of sources with varying levels of complexity.

Ensure client satisfaction and gracefully handle any complaints.

Texas Toyota - Grapevine (Sales Associate) Dec 2020 - Aug2021

Opening/scanning mail received.

Converting showroom visitors into customers by understanding their needs and interests and matching them to the most appropriate car.

Understanding the characteristics, capabilities, and features of all cars, and providing the potential customer with detailed information, including comparing different competitive models.

Taking customers on test drives and demonstrating vehicle features.

Minimal affinity for vehicles, either personally or professionally, E.G.: Recognition of; types, configurations, options, and equipment.

Identify and analyze business problems and potential solutions.

Ability to analyze information.

Develop and maintain strong relationships with clients, vendors, and partners.

Assisting customers with completing the relevant paperwork required for a successful sale to be processed.

Maintaining reporting structures and recording sales and inventory on our CRM software.

AutoZone – Haltom City Tx (Shift Lead) Aug2021 – Present

Lead, collaborate with, and motivate a cross-functional team of developers, testers, and others to develop, execute, and release in alignment with product roadmaps.

Ensures any additional pricing tasks related to local regulations and/or regulatory compliance programs are completed accurately and within the required time frame.

Accurate and timely processing of weekly, semi-monthly, and wash out payrolls

assists as backup for AP Manager during period of absence.

Communicate with internal stakeholders about the prioritization of the Product Backlog and the product and release progression status. Fully understand and validate the business strategy and vision.

Establishes procedures for the handling of complex and/or detailed invoices for payment. Opening/scanning mail received.

Work with internal stakeholders to develop metrics to manage and track benefits, customer satisfaction, adoption, and risks to operations.

Investigates and assists AP staff in reconciling and resolving problems associated with processing of invoices.

Able to communicate with Shift Manager or Assistant Manager.

Skills & Qualifications.

Type 60 WPM.

Meet deadlines and perform under pressure.

A quicker learner and eagerness to learn and grow.

An analytical mindset. Curios. Detail oriented.

Good Communications skills with willingness to equally contribute to team goals.

Self-motivated with exceptional organizational skills.

Title processing.

Experience analyzing data, trends, and client information to identify optimization opportunities.

3+ years’ experience (setup, operate, and troubleshoot) in operations in one or more of the following.

Experienced with Google & Microsoft products (Sheets, Drive, Gmail, Slides, Forms, Excel, PowerPoint).

Proficient in basic office equipment and with Microsoft products

Contact this candidate