Customer Service Collections Specialist

Kirsten Demir

*** **** ******

Milford, CT ****0

203-***-**** (h)

203-***-**** (c)

*********@******.***

Career Objective

I am seeking an employment opportunity where my skills and knowledge may be utilized. I have extensive experience in credit/collections, accounts payable and banking, I am a creative individual who is also self-motivated and accountable.

Education

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Work Experience

Paier College of Art

Bachelor of Fine Arts

Achieved 1992

Skills Overview —

MS Word, Excel & Powerpoint

Time management

Organizational skills

Cooperative communication

Problem solving

Dependability

Key Skills

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Understanding double-entry bookkeeping

Proficiency with accounting software

Attention to detail

Mathematical aptitude

Analytical skills

July 2019 – March 2020

[Job Title] • Shelton, CT • Bic Corporation

Assisted A/R Manager with projects and conflict resolution

Distributed and received incoming/outgoing mail & packages

Assisted collectors with documentation and processes

Processed batches of credits/debits daily to database software; applying said transactions to accounts

February 2018 – October 2018/ May 2003 – May 2010

Credit & Collections Rep • Bridgeport, CT • Standard Oil of CT

Monitored residential and commercial customer accounts for overdue/outstanding balances

Set up payment arrangements, resolve wrong delivery issues and disputes

Revised monthly aging reports, open and closed accounts

May 2010 –May 2017

Credit Analyst/Collections Specialist • West Haven, CT • Ethone/MacDermid

Created payment strategies and contacted debtors to arrange debt pay off for customers

Resolved billing and customer issues/disputes

Investigated historical data for each debt or billing

Maintained and updated credit files

Accountability for reducing delinquency for assigned accounts and reported on collection activity and accounts receivable status

January 2001 –December 2003

Bank Teller • Milford, CT • People’s Bank

Processed monetary transactions for personal and commercial customers

Assign safe deposit boxes and daily cash reconciliation of bank branch safe

Daily ATM prep and assign debit cards, open & closed accounts

Coursework

Achieved several elective educational classes provided by:

Albertus Magnus

Southern Connecticut State University

University of New Haven

Real Estate Practices and Principles at Greater New Haven Board of Realtors

REFERENCES

[Available upon request.]

Contact this candidate