Service Representative Customer
Resume:
Clementina Addo
Laurel, Maryland
*************@*****.***
EDUCATION
University of Ghana, Legon, Accra GH — Business Administration August 2012 - May 2016
KOFORIDUA SENIOR HIGH SCHOOL, Koforidua GH —
September 2005 - June 2009
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EXPERIENCE
HairbyShintaBrown, Remote — Customer Service Representative 2018 - PRESENT
● Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied.
● Learn to identify customer needs or desires in order to recommend the appropriate product or service.
● Learn the software systems used by the company to be able to communicate effectively with incoming inquiries.
● Keep a record of incoming inquiries to be able to reference them at a later date.
● Be able to process orders, forms, applications, or requests.
● Work with colleagues when necessary to resolve customer complaints.
● Provide feedback to other departments to help improve sales, marketing, and business processes.
● Learn about the products inside and out to be able to answer any questions from customers.
Private Home Health Aide, Washington D.C — Caregiver 2016 - 2018
● Serving as a companion to the client
● Managing medication
● Preparing meals
● Performing light housekeeping duties (e.g., keeping the room clean, laundry)
● Providing bathing and dressing assistance
Ghana Embassy of Moscow, Moscow, Russia — Admin Clerk 2009 - 2012
● Answering customer questions, providing information, taking and processing orders, and addressing complaints
● Answering phone calls and calling customers and vendors to follow up on appointments and deliveries
● Compiling, maintaining, and updating company records
● Managing office inventory and working with vendors to ensure the regular supply of office materials
● Setting up appointments, scheduling meetings, distributing reports, and managing the correspondence between the office and external bodies
● Compiling and maintaining records of office business transactions
● Training, onboarding, and supervising junior clerks
● Operating office equipment including printers, copiers, fax machines, and multimedia instruments
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