Legal Assistant Customer Service

ANGELICA PEREZ

**** ****** ***** **. ** Paso, TX 79936 915-***-**** *******@*****.***

PROFESSIONAL SUMMARY:

Professional with clerical experience and exceptional people skills looking to transition as a paralegal/legal assistant. Versed in great customer service and leadership qualifications. Help day-to-day operations by performing lead and clerical skills. Deliver consistent and professional work for every assignment. Offer 22+ years in people industry environments and top-notch abilities in lead and clerical. Trained in people skills and management skills. Refined skills in office management. Has legal knowledge such as tort law, legal documents and civil litigations. CORE QUALIFICATIONS:

• Quick Learner

• Submit Motions

• Appointment Scheduling

• Proofreading & Editing

• Highly Organized

• Database Management

• Telephone Techniques

• Client File Handling

• Energetic Work Attitude

• Drafting Legal Documents

• Researching

• Opening/Closing Procedures

Fluently reads, writes and speaks English and Spanish (Bilingual) COMPUTER SKILLS:

Use of PC/Windows, Internet, Email, Researching Tools (LexisNexis/Westlaw), Microsoft Office

(Word/Excel/Outlook), Peripheral Equipment (Printer/Scanners/Fax Machines), Types 40 WPM. EDUCATION:

Vista College Associates of Applied Science in

Paralegal Studies

El Paso, TX Completion: December 2020

EXPERIENCE:

Acra Lending –Lake Forest CA

Disclosure Clerk March 2021-June 2022

• Send out Adverse Action Letters to costumer’s

• Send out loan information to the broker’s

• Upload new info to the costumers file

• Processed applications for incoming loans

Boeing El Paso, TX October 1997 - December 2019

Lead

• Improved operational efficiency by working with senior management to implement and enhance policies and procedures’

• Elevated team performance with expert training and mentoring of new associates;

• Avoided administrative errors, kept impeccable records and accurately processed paperwork;

• Maximized quality and productivity with thorough training and consistent monitoring of team performance;

• Improved team tracking using Software spreadsheets and tools to enhance data collection, analysis, and reporting;

• Protected workers from harm with well-structured and consistently enforced safety procedures;

• Reported on production activities and levels to management each day;

• Kept team working at peak levels by training new team members and assigning tasks. REFERENCES AVAILABLE UPON REQUEST

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