Customer Service Relationship Manager

ESTEBAN HERRERA

I would like to find a company that will apply my skill set to enhance the customer service experience 949 N. Crystal Ave Fresno Ca, 93728 559-***-**** **************@*****.*** WORK EXPERIENCE

Paci c Gas and Electric — Customer Relationship Manager Great Valley Center — PG&E BES INTERN

EDUCATION

11/2015 to 05/2020, 650 O St Fresno Ca

As a CRM for PG&E my duties were as follows but not limited to: conduct outbound phone calls to business customers in accordance with organizational objectives and strategies. Make outbound calls to business customers to onboard and educate on PG&E programs, products and services Adaptable to changing environments and ability to learn new concepts quickly Support organizational objectives through outbound calls to SMB customers in support of marketing, product and energy e ciency opportunities

Manage communications and internal work ow

Organizational skills; ability to multitask

Verbal and written communication

Follow internal work procedures and initiate process improvements Assist Management with the leadership of key department initiatives such as system development, training and focused campaigns/initiatives

Utilize system and personnel resources to successfully address inquiries from internal business partners Support organization as a subject matter expert by providing information and direction to resources through various delivery channels

Develop and manage trainings to enhance knowledge and job skills Participate on cross functional teams

Public speaking and presentation abilities

Community education and outreach to Business Customers Met and exceeded all goals entire time of my employ at PG&E 03/2014 to 07/2015, 821 13th St. Modesto Ca

As an Intern my responsibilities included supporting the BES Team to meet team and individual goals to reduce energy for customers while educating energy e ciency to Paci c Gas and Electricity Co. customers in a supporting role. Fresno Paci c University — Mass Media / Public Relations Fresno City College — General Education

08/2013 to 11/2015

08/2010 to 06/2015

Contact this candidate