Service Counselor Customer
Resume:
RUSSEL ARMSTRONG
OBJECTIVE
Seeking a Full-Time position with a fast-paced company, which allows me to utilize my skills as a business professional with opportunity for advancement.
EXPERIENCE
03/2021 - Present Automobile Club SoCal Long Beach, CA
Claims Service Adjuster - II
Primary functions include investigation, and negotiation
Of low to moderate complex auto claim
Evaluate general damages
Explain benefits, coverage, fault and claims process either
Verbally or in writing
Ensure that’s claims are not fraudulent
Negotiate within settlement authority to resolve
First and third-party claims
03/2018 – 03/2021 Automobile Club SoCal Los Angeles, CA
Homeowner Field Claims Adjuster II
The primary functions include handling of complex homeowner claims.
Perform physical inspection primarily of homes including interior and exterior.
Evaluate and estimate claim value on very severe damage.
Write structural repair estimate, provide policy interpretation and coverage identification.
03/2015 -3/2018 Automobile Club SoCal Long Beach, CA
Auto Claims Adjuster - I
Primary functions include investigation, and negotiation
Of low to moderate complex auto claims.
Communicate and interact with all parties of
The claim including the insured and claimant.
Explain benefits, coverage, fault and claims process either
Verbally or in writing.
Verify and interpret/resolve coverage by gathering necessary
Information to ensure policy is applicability.
Obtain statements to resolve liability investigation for first
And third-party claims.
Evaluate general damages.
Provide customer service.
Negotiate within settlement authority to resolve
First and third-party claims.
Handle administrative functions, update database
Production reports, and update claims files via
Company systems.
05/2013 -3/2015 Automobile Club SoCal Los Angeles, CA
Claims Reporting / Member Service Counselor
Provide service to insured/claimants with the completion
Of a loss report when a claim is being reported and assigned
To an adjuster.
Receive or provide insurance information from and to
Member/insured.
Process member renewal dues and add-ons.
Servicing the needs of the member and providing added
Value by cross selling or advising of other services that
Are available to the member.
01/2009 - 02/2013 Automobile Club SoCal Los Angeles, CA
Senior Records Clerk
Date Entry
Receive and organize large files and documents.
Locate files for audit and destruction.
Input and track files on company system.
EDUCATION
9/2005-07/2008 El Camino College Torrance, CA
Business and Management
9/2001-3/2002 Computer Education Institute Carson, CA
Certification-Microsoft Office, PowerPoint, Excel, and Word-Perfect.
QUALIFICATIONS
Proficient in Windows, Excel, PowerPoint, Great Plains, QuickBooks, Word-Perfect, 10-key, CACS, and Claims Portal.
REFERENCES AVAILABLE UPON REQUEST
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2033 N. RIDDLE AVENUE, LOS ANGELES, CA 90059
PHONE 323-***-****
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