Construction Laborer Customer Service

FERNANDO E. BACA

**-*** ******** ** *** * Highland, CA 92346

Phone: 909-***-**** Email: *********@*****.***

Summary

Highly experienced Customer Service professional. Able to handle a high volume of customer calls in a fast-paced environment, with minimum supervision, while maintaining emphasis on the highest quality of consumer service. Excellent listening skills, oral and written communications. Comfortable in interacting with all levels of the organization and public. Excellent problem solving and negotiating skills. Able to make decisions independently and quickly with minimal escalations. Skills

Insulation & drywall work

Painting & Finishing

Demolition

Roofing & Siding

Irrigation/Landscaping

Tile & Trim work

Windows & Doors installation

Cabinets & Appliances installation

Handicap accessibility projects

Accomplishments

Ability to work in extreme weather conditions 120+ degrees heat

Supervised general labor, carpentry and drywall workers.

Worked with General Contractor to estimate projects and develop proposals.

Managed daily project completion and trades coordination.

Fluent in English/Spanish

Experience

CROCS CROCS San Bernardino, CA February 2018-April 2021 Shipping/Receiving

Lead Team member for both shipping and receiving, train new staff members on operations and safety, Maintain quality service by accurately and diligently following set processes and company standards, Work individually or within small groups as required. Maintain safe working environment by complying with procedures, rules, and regulations. Ensure all orders are prepared with all proper documentation and within their required SLA’s. Ensure BOLs and Loading sheets are filled out and signed properly. Ensure all outbound containers are completely loaded based on their assigned time and windows. Ensure all loads in WM are invoiced upon departure. Clearly and appropriately call out risks to Management per the shipping schedule. Monitor flow into the parcel trucks. Ensure all equipment is turned in at the end of each shift and work areas are left clean and organized. Create shipments for International as needed. Close manifests and End of Day. Communicate with carriers and ensure the proper hand off is given to the following shift. Maintain Shipping/Receiving schedule. Ensure supplies are sufficient for the needs of the department. Assist with issues pertaining to the Shipping Sorter. Support as needed in the Shipping/Receiving departments.

San Bernardino Sew-Vac Etc San Bernardino, CA March 2012-April 2019 Vacuum Machine Sales/Repair Technician

Greet customers and identify their needs, responsible for selling products, merchandise, and services in a retail setting in order to drive company revenue, Explain products and services to customers, Close sales, Follow up with leads, Enter and process customer orders.

Other duties: Repairs and adjusts vacuum cleaners, using hand tools: Observes ammeter reading and listens to sound of cleaner motor to detect cause of faulty operation, repairs, adjusts, or replaces defective brushes, belts, fans, control switches, extension cords, electric motors, or other mechanical or electrical parts, using hand tools, lubricates cleaner parts, using grease gun. Construction: Indio, CA July 2009- March 2012

Construction Laborer

Clean and prepare construction sites to eliminate possible hazards. Control traffic passing near, in, and around work zones. Dig ditches or trenches, backfill excavations, and compact and level earth to grade specifications, using picks, shovels, pneumatic tampers, and rakes. Erect and disassemble scaffolding, shoring, braces, traffic barricades, ramps, and other temporary structures. Grind, scrape, sand, or polish surfaces such as concrete, marble, terrazzo, or wood flooring, using abrasive tools or machines. Install sewer, water, and storm drain pipes, using pipe-laying machinery and laser guidance equipment. Load, unload, and identify building materials, machinery, and tools, and distribute them to the appropriate locations, according to project plans and specifications. Measure, mark, and record openings and distances to lay out areas where construction work will be performed. Mix ingredients to create compounds for covering or cleaning surfaces. Provide assistance to craft workers, such as carpenters, plasterers, and masons.

Heritage Palms Country Club, Indio CA October 2008- July 2009 Head Waiter

Supervises and coordinates activities of dining-room employees engaged in providing courteous and rapid service to diners. Greets guests and escorts them to tables. Schedules dining reservations. Arranges parties for patrons. Adjusts complaints regarding food or service. Hires and trains dining-room employees. Notifies payroll department regarding work schedules and time records. Assist in preparing menus. Plan and execute details for banquets Steward/Stewardess. Supervise Waiters/Waitresses, Room Service (hotel & rest.) and be designated Captain, Room Service (hotel & rest.). Help in setting up event decorations and table arrangements, carry trays, attend to guests throughout the event and clean up the place at the event’s conclusion. Setting up for an event also included putting out tablecloths, climbing stairs, bending and carrying heavy items.

Paradise Construction: Indio, CA March 2003- October 2008 Construction Laborer

Mop, brush, or spread paints, cleaning solutions or other compounds over surfaces to clean them or to provide protection. Operate jackhammers and drills to break up concrete or pavement. Place, consolidate, and protect case-in-place concrete or masonry structures. Position, join, align, and seal structural components, such as concrete wall sections and pipes. Shovel cement and other materials into portable cement mixers; and mix, pour, and spread concrete. Signal equipment operators to facilitate alignment, movement, and adjustment of machinery, equipment, and materials. Raze buildings and salvage useful materials. Read and interpret plans, instructions, and specifications to determine work activities. Transport and set materials for tunnel, shaft, and road construction.

Kragen Auto Parts, Oceanside CA February 1999- February 2003 First Assistant Manager

Management Responsibilities

Responsible for maintenance, protection, upgrades and overall operations of Company store facilities, vehicles, equipment, inventory and other physical assets to the company. Responsible for all P&L, operating procedures and policies, reporting and daily paperwork, Monitor and enforce collection procedures and claims reports when needed. Management and People Hire, train and promote quality personnel as a strong leader and organizational role model. Monitor and maintain individual and team development and communication to ensure overall productivity. Utilize company incentives, performance counseling and correctional measures when required. Manage time schedules, payroll and overall employee expenses. Enforce dress code and neat personal appearances at all times. Manage company and provide excellent customer service. Provide positive and impactful leadership, development and training at all levels through human resources and asset management. Work in quota driven environment, with strong high volume business background. Ensure customer sales and service needs are met on a routine basis, building and expanding accounts and relationships as needed. Education

Palm Desert High School

General Studies-Graduate 1992

References Available Upon Request

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