Customer Service Sales Representative
Resume:
HAIDER ALI
S a l e s R e p r e s e n t a t i v e C u s t o m e r S e r v i c e
Career Objective
Highly organized and motivated professional offering 5+ years of experience in sales representative and customer service. Known for rendering prompt, courteous, and knowledgeable service to all customers by resolving customer service issues appropriately and competently. Dedicated to effective team management and customer satisfaction in blended environments. Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals. Contact
***************@*****.***
Dubai, UAE.
SKILLS
Professional Experience
Education
Matriculation (Science)
BISE Sargodha
2017 - 2019
Diploma in Computer Graphics
National Computer College,
Sargodha
2021
Time Management
Customer Service
Team Leadership
Can Work under Pressure
Microsoft Office (Word, Excel,
Power point)
S k i l l s
Learning New Skills
Sports
Travelling
I n t e r e s t
FAIZ JEWELLERS, SARGODHA (PAKISTAN)
(From May 19, 2020 to August 04,2022) Sales Representative & Customer Service CLOTHING BRAND, SARGODHA (PAKISTAN)
(From September 23, 2016 to July 18,2019) Sales Representative & Customer Service
• Attended to customer requests received through phone, ensuring prompt resolution of the same while maintaining client satisfaction and delight.
• Cultivated and maintained strong relationships with customers increasing satisfaction scores.
• Identified training needs of new team members and trained each team member to improve productivity, accuracy, and customer-focused services.
• Aimed at ensuring customer satisfaction and loyalty by analyzing complaints, developing new procedures, designing and implementing customer retention campaigns.
• Increased customer satisfaction by addressing incoming customer inquiries and offering productive solutions.
• Advocated for customers in improving availability and delivery of products/services.
• Researched and implemented resolutions for unresolved escalated customer issues.
• Specialized in customer retention, finding ways to prevent churning.
• Achieved leading scores in job performance for maintaining quality work performance.
Contact this candidate