Csr Data Entry

DELILAH BLACK

Columbus, OH 480-***-**** **********@*****.***

SUMMARY

Enhancing partnerships as a customer & technical support specialist for a reliable aggregation.

COMPUTER SKILLS

Languages

· Fluent in English & Intermediate Spanish; written & oral Software

· Mac OS X, iOS, Windows XP-10, Microsoft Office Pro 2013, PowerPoint, Excel, Access, Publisher, Numbers, iPhoto, Xbox 360, One & One S, 45WPG. EXPERIENCE

Insight Global

7/22-Present

OH

Cognizant

7/21-8/22

AZ

AutoTitle

Express

12/20-03/21 LA

Sitel

04/20-09/20 LA

Transcom

05/17-05-19

GA

Sutherland

Global

08/16-01/17

TeleTech

01/16-04/17

Tier 1 Tech. Support/CSR/ & T2 CSR & Chat

· Received inbound/outbound calls to resolve technical product/service issues while providing exemplary support to (mobile/pc/MAC) Apple, Intuit, AT&T, Xbox customers, Waymo drivers & Multiple Technicians.

· Create Part Orders, Schedule/Dispatch Tech’s to Client Sites

· Responsible for problem resolution, scheduling & routing drivers to depots for charging, mechanics & breaks/calming customers so to walk them through regaining access to their accounts/devices as an iOS/MacOS, Waymo & CSR Advisor.

· Provided prompt, reliable & accurate services/information to customers while utilizing screen sharing tools to guide customers through complex trouble-shooting routines & gaining rapport/adjusting to the technical level of the customer.

· Assisted all customers & T1 associates with computer issues; troubleshooting & navigation of internet/cable, downloads & installations, products, internet browsers with MAC, Windows/mobile platforms.

· Ensure prompt call resolution for AHT & maintains high quality assurance/customer satisfaction standards.

· Possessed consistent 100% quotas/VSAT’s, offered product protection, upsold & escalated to engineers.

· Warm transferal of customers to appropriate departments where applicable.

· Emailed customer/provided pertinent technological articles, scheduled repairs/Genius Bar & Microsoft Appointments, processed customer’s orders/transactions for products/services.

· Explained processes/services/features to non tech savvy individuals & mentored advisors. Kelly Services

04/13-12/14

Georgia Learning & Tutoring Center (LTC)/Advising & Enrollment Assistant Perimeter

College (GPC)

· Assisted & distributed LTC information to current & potential students.

· Monitored/proctored tutor sessions while assisting & tutoring other students. 02/2011-

05/2013

· Assisted secretary with phone reception, data entry, copies & mail retractions. Decatur, GA · Directed prospective/current students to enrollment/advisory counselors.

· Gave prospective students full tours around Georgia Perimeter College (GPC) Customer Service/Cashier, Maxway/Roses Wholesale Stores 07/2009-08/2011 · Rang up store-bought items using a cash register. Decatur, GA · Re-stocked grocery items & merchandise while reorganizing the shelves/front end of the store.

06/2006-11/2008

Receptionist/CSR, Spherion, Staff Source/COMCAST-Temporary Assoc. Alpharetta,

GA

· Contracted with various insurance agencies to provide Food Stamp information/services

to displaced Hurricane Evacuees (Rita) from multiple affected regions. · Process international reports from insured about car/home damages.

· Setup drive-in appointments, provided updates & logged client’s information into State Farm computer systems.

· Organized files & office areas while bestowing company information to visitors.

· Preparation of shipment to/distribution of mail to office employees.

· Contacted & built rapport with current Comcast customers to update them on new services.

· Entered customer’s personal information into complex computer programs. File Clerk/Tax Return Extractor, DFCS, Bank of America, Dollar Tree 12/2005-11/2007

Tucker, GA

Decatur, GA

09/2000-08/2005

Baton Rouge, LA

Tucker, GA

· Organized & filed documents for Food Stamp Case Workers.

· Used copier/fax machines, proof-read personal documents, received & inspected incoming mail, & unpacked mail-room supplies.

· Sorted tax forms, ran checks & vouchers for decoding.

· Rang up store merchandise with cash register & reorganized store. Volunteer Office Assistant, Cashier, Robert E. Lee/B.R.G, Circle K Gas Station · Phone reception, filing, & performed library account transactions at local high schools.

· Calculated Payroll & Timesheets in hospital security office.

· Dispatch Assistant in Security Office at Baton Rouge General Medical Center.

· Cashiered, stocked grocery items, & prepared food at Circle K Gas Station. EDUCATION

06/2010-05/2013 Associate of Science in Art Degree, Georgia Perimeter College (GPC) 08/2000-06/2004 H.S. Diploma, Fortuna Union, Robert E. Lee, B.R. Magnet & Tara High Schools National Career Readiness Certificate; Level: SILVER-Issue Date: 8/26/2008 Certificate #: 4H2XJFY8SMD1 http://www.act.org/certificate/verify.html VOLUNTEER, ENTREPRENEUR & COMMUNITY INVOLVEMENTS (15+ Years; Chicago, LA & GA) Career services assistant at Goodwill Industries & Community Math/English Tutor Youth Adviser/Counselor

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