Merchandise Manager Customer Service
Resume:
Brenda Oneal
Hard working self motivate customers service Manager with contributions that build
profitable results.
Chicago, IL 60643
***************@*****.***
Develop and execute strategy to drive sales and build customer loyalty through store programs.Model exemplary service and insure associate effective supervise floor to drive sales while maintaining exceptional customer service. Build positive working relationship with store team. Work Experience
Home Health Coordinator
Addus Health Care
May 2014 to Present
Ensures that the client is groomed, schedule appointments for doctor's visits and prepare meals
• Assist with day to day activities and errands
• Assist with financial needs and medication reminders Merchandise Manager
MARSHALLS DEPARTMENT STORE
June 1999 to June 2013
Effectively coach and supervise a team of Coordinators and Sales Associates
• Monitor and analyze ongoing performance for developmental recommendations
• Planned and directed daily store operations, human resources functions, and the functional activities of the office
• Shared responsibility of stock room and layaway departments
• Manage shrink reduction profit and loss programs
• Managed and processed payroll for 45-54 Associates
• Facilitated the door to floor program
• Assisted with the opening of 7 new stores that led to record breaking sales
• Developed successors and talent pools for key positions while filling the talent gaps for future needs
• Participated in weekly managers meetings, planned and strategized floor plans Receiving Manager
LINENS AND THINGS - Chicago, IL
October 1997 to May 1999
Responsible for receiving 10-20 pallets of merchandise
• Coordinating outgoing shipping of merchandise to consumers
• Inputting shipping and receiving manifest
Education
Center for New Horizons
June 2000 to September 2000
Business Certification
Catherine College
September 1989 to June 1990
High School Diploma
Hyde Park Career Academy
September 1983 to June 1986
Skills
• Profit & Loss
• Store Management Experience
• Retail Management
• Supervising Experience
• Management
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