Customer Service Floral Designer
Resume:
M'Kayla Pauda
North Richland Hills, TX *****
******.*****@*****.***
Authorized to work in the US for any employer
Work Experience
Social Media Analyst
Genpact - Richardson, TX
August 2018 to December 2021
• Understand guidelines as to what is allowed to be posted on the client's online platforms
• Review reported content and determined whether any violations are present.
• Carefully review multiple postings daily.
• Keep updated on updates and clarifications given.
• Assist coworkers with assigned jobs.
• Be able to quickly determine what policy any violations fall under and action accordingly. New Owner Takeover Specialist
Brinks Home Security™ - Farmers Branch, TX
September 2016 to July 2018
• Assist new owners in continuing security services our equipment is installed in.
• Schedule service calls, installs, and maintenance requests.
• Review equipment currently installed in home. Offer and quote new equipment.
• Get information and create accounts. draft electronic contracts.
• create and schedule service jobs for new owners to have technicians come out and install new equipment or train new owners on how to use system.
• Update names on accounts.
• cancel accounts due to customers passing
Senior Sales Representative
Sprint Store by Wireless Express - Lubbock, TX
October 2015 to August 2016
• Greet customers and ascertain each customer's wants and or needs.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases, receive, and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales contracts.
• Maintain knowledge of current devices, sales, and promotions, policies regarding payment and exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Exchange merchandise for customers and accept valid returns.
• Process bill payments for customers.
• Resolve customer complaints regarding sales and service.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Receive, open, unpack, and issue sales floor merchandise.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Arrange and display merchandise to promote sales.
• Clean shelves, counters, and tables.
• Stay up to date with Samsung issued trainings to maintain store affiliate status. Floral Designer
College Flowers - Lubbock, TX
September 2014 to April 2016
• Arranged floral arrangements for parties, events, and for display.
• Assisted customers with floral and merchandize purchases.
• Take orders over the phone and in person for arrangements.
• Set up decorations and silk arrangements for customers for special occasions.
• Set up centerpieces and other decorations for major events such as, but not limited to, weddings and galas.
• Design and arrange centerpieces for major events such as, but not limited to, weddings and galas.
• Send orders over our systems all over the country.
• Help maintain a clean working environment.
• Deliver arrangements to customers.
• Assist the event planner in setting up events and meetings with clients Sales Representative
MOBILE DESTINATIONS - Lubbock, TX
May 2015 to August 2015
• Greet customers and ascertain what each customer wants or needs.
• Schedule appointments to meet with customers.
• Describe merchandise and explain use, operation, and care of merchandise to customers.
• Recommend, select, and help locate or obtain merchandise based on customer needs and desires.
• Compute sales prices, total purchases and receive and process cash or credit payment.
• Answer questions regarding the store and its merchandise.
• Prepare sales contracts.
• Maintain knowledge of current devices, sales and promotions, policies regarding payment and exchanges, and security practices.
• Demonstrate use or operation of merchandise.
• Inventory stock and requisition new stock.
• Exchange merchandise for customers and accept returns.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Process bill payments for customers.
• Resolve customer complaints regarding sales and service.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Receive, open, unpack and issue sales floor merchandise.
• Stock shelves, racks, cases, bins, and tables with new or transferred merchandise.
• Arrange and display merchandise to promote sales.
• Clean shelves, counters, and tables.
Store Supervisor
RUSSELL CELLULAR - Brownfield, TX
September 2013 to September 2014
• Greet customers and begin building rapport.
• Recommend products, plans and services based on customers' needs.
• Explain functionality, specs, and use of devices
• Set up accounts and devices and prepare appropriate documents and contracts
• Answer questions regarding the store and its merchandise.
• Maintain knowledge of current devices, sales and promotions, policies regarding payment and exchanges, and security practices.
• Make cold calls to generated leads.
• Demonstrate use or operation of merchandise.
• Place special orders or call other stores to find desired items.
• Exchange merchandise for customers and accept returns.
• Confer with customers by telephone or in person to provide information about products or services, take or enter orders, cancel accounts, or obtain details of complaints.
• Process bill payments for customers.
• Process weekly and monthly inventory counts.
• Examine merchandise to ensure that it is correctly priced and displayed and that it functions as advertised.
• Keep records of purchases, sales, and requisitions.
• Take inventory or examine merchandise to identify items to be reordered or replenished.
• Receive, open, unpack and issue sales floor merchandise.
• Arrange and display merchandise to promote sales. Service Desk Operator
UNITED SUPERMARKETS - Brownfield, TX
June 2009 to September 2013
• Uphold quality customer service.
• Cash checks, process utility payments, send and receive money transactions through Western Union, and process ticket sales for upcoming local events
• Process cash, check, and credit card payments.
• Run daily reports on all transactions and ensure all reports and transactions match.
• Balance registers at the end of the day.
• Process or approve merchandise returns and exchanges.
• Supervise cashiers and sackers and provide on-the-job training.
• Monitor checkout stations to ensure that they have adequate cash available and are staffed appropriately.
• Schedule and monitor break times for the checkers and sackers.
• Assist on the work floor during rushes which would include checking and sacking groceries, assisting customers to their vehicles when needed.
• Assign daily chores to appropriate team members and ensure they are done up to standard before the end of day.
• handle customer complaints and issues.
Education
High school
Skills
• Floral Design
• Order Entry
• Event Planning
• Cold Calling
Additional Information
• Customer service
• Cash handling
• Problem solving
• Organization
• Computer Skills
• People skills
• Over-the-phone skills
• Accuracy
• Handling Complaints
• Problem Troubleshooting
• Scheduling
• Friendliness
• Patience
• Positivity
• Teamwork
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