Loan officer, subject matter expert, quality assurance, cust. Service
Resume:
Megan Gillespie
*** ****** ***, ********** ** ***83 980-***-**** *********@*****.***
Background:
A hard working employee with over 7 years of experience in Customer Service, Credit Risk, Mortgage, Compliance and Quality Assurance.
Skills
Excellent verbal, written and interpersonal communication skills.
Ability to work in fast-paced, high demand environment.
Proficient in One Right Answer, CORE, Horizon, Excel, Nexidia, BCR Escalations Database, Softphone, Micro-strategies, IEX
Wells Fargo – Quality Assurance Analyst 03/2020 – 03/2021
Responsible for evaluating Mortgage Consultants on their ability to stay compliant, execute and stay adherent to Wells Fargo’s Values and Policies, stay in accordance with Fair Lending, etc.
Prepare case documentation for further review, including screenshots of core, recordings in Nexidia, Toggle Screen evidence of manipulated applications, and timestamps of any interactions not in line with compliance.
Working with team mates to ensure all goals are achieved and all HMCs are held to the same policy and standards.
Wells Fargo - Home Mortgage Consultant 03/20/2017 – 03/2020 *present – returned in 03/2021
Proficient in CORE, Horizon, OPS, Nexidia, Excel, One Right Answer, Microsoft.
Reviewed every application to ensure it was within compliance to reduce any risks to Well Fargo.
Made sure all applications were complete and accurate with proper documentation before sending to processing, ensuring that all Reg B timers and Origination guidelines were met.
Excelled in customer service and converting leads, built referral relationships with local branches as well as realtors and fulfillment managers. Communicated with all Lines of Business to make sure the correct documentation was being received and processed, and all underwriting guidelines were met.
Used Risk assessment daily while working with each customer, taking an application, and before submitting to fulfillment / underwriting.
Along with HMC duties, I assisted management with reporting (daily and weekly- refer to Melvin Hagler and Brett D’Camera), ran team meetings(weekly), and coached other HMCs/new hire’s on the sales process, Quality Assurance guidelines and compliance so applications were taken more precisely and efficiently.
Amerisave Mortgage Corporation – Processing Assistant 08/15/2016-1/27/2017
·Processing assistant – obtaining verification of employment, mortgagee clause updates, ordered and received master certs, and verifications of mortgage, scrubbed files and reviewed credit reports.
·Continued training included attending webinars through MGIC and ARCH MI.
·Stayed compliant and continued to build customer service skills.
·Satisfied stipulations put in place by Fannie Mae’s D/U system through Amerisave’s CRM.
Ocharleys / Texas Roadhouse
-Bartended / waitressed / to-gos / shift lead
-Waitressing - Most nights I was a closer, who checked FOH and BOH work before servers were able to leave. On nights that I was not, I was a cocktail waitress and helped the bartenders close down their bar and keep up with their guests throughout the night as well as my own. (ie running food to the bar, filling bar ice, running drinks, etc.)
-Resolved issues with guest complaints as a shift lead, helped the kitchen run smoothly while ensuring the front of house was able to assist their guests and close on time. Assisted with cash outs and closing front and back of house.
Reference
1)Chrystal Spencer – Amerisave Mortgage: Charlotte site leader
a)Phone: 404-***-**** Email: ********@*********.***
2)Danielle Rivera – Wells Fargo
a)Phone: 866-***-****
b)Email: ********.*.******@**********.***
3)Matthew Magyar – Wells Fargo – Supervisor
a)*******.*.******@**********.***
b)Tel 980-***-**** Fax 866-***-****
4)Kian Jarrahi – O’Charleys – General Manager
a)Phone: 704-***-****
5)Denise Pierre Louis – Wells Fargo: Business Systems Consultant
a)Phone – 704-***-****
6)Erin / Gregory Schrijvers: Bio Clean Up
***see letters of recommendation below***
Devin,
I wanted to reach out personally regarding a letter of recommendation for Megan Gillespie. She has expressed to me her interest in a recently posted QA position. In my time working alongside Megan I have seen tremendous growth both personally and professionally. She always maintains a positive attitude in this high stress environment and is extremely coachable which I can’t understate.
Megan has never been a direct report of mine but I’ve observed her work under several different supervisors and improve each and every time. The main reason for my strong recommendation is what I’ve seen from a leadership perspective. When her supervisor has been out (sometimes one week plus at a time) she has always been the one to take the point. She leads daily huddles, team meetings, works with Brett on upper leadership directives daily and weekly and completely owned delivering the message and holding her peers accountable.
Not only did she willingly take on the extra work, her team excelled with her “running the show”. I’m proud to work with her and think she would be an excellent fit not just with your group, but any at Wells Fargo or elsewhere.
I’d love to discuss further if needed so if you have questions or concerns. Let me know!
Appreciate you,
Matthew Magyar
Centralized Sales Supervisor
NMLSR ID 493459
Wells Fargo Home Mortgage 1525 West WT Harris Boulevard, MAC D1109-029 Charlotte, NC 28262
MAC D1109-029
Tel 980-***-**** Fax 866-***-****
*******.*.******@**********.***
TO Whom it may concern:
Re: Megan Gillespie
Megan has been an ideal employee from her first day of working here at Amerisave. She is punctual, self-motivated, and always goes above and beyond what is expected of her. While working here she was a processing assistant and was always at the top of her game. She is quick to learn and was even taking some online courses to become a processor at a later date. I think you will find Megan to be one of the best employee’s you have ever had. Please don’t hesitate to call me with any questions you may have.
Sincerely,
Chrystal Spencer
Amerisave Mortgage Corporation
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