Customer Service Finance Intern

CURRICULUM VITAE

Personal Information

Name : Curthwell

Surname : Mulivha

ID Number : 950***********

Languages : Tshivenda and Sepedi

Driver’s License : Code 10

Contact Number : 076-***-****

E-mail : ************@*****.***

Physical Address : 5130 Nobomvu Street

: Liliba Section

: Tembisa

: 1632

Educational Qualification

Name of Institution : Vaal University of Technology Name of Qualification : Financial Information Systems Year Obtained : 2018

Name of School : Kutama Secondary School

Highest Grade Passed : Grade 12

Year Obtained : 2013

Skills

• Customer service, Microsoft skills, team building, problem-solving skills and data analysis,Msoffice,SAP

,MsAccess, AVAYA, NTE, Staff Portal, C++, Python and Quickbooks . Work Experience

Name of Company : Nedbank Group

Position Held : Call Agent – Service banking

Duration : 06/04/2021- 30/09/2021

Duties

• Answering phones from customers professionally and responding to customer inquiries and complaint.

• Handling and resolving customer complaints regarding product sales to customer service problems.

• Providing customers with the organization’s service and product information.

• Identifying, escalating priority issues and reporting to the high-level management.

• Completing call notes and Call reports as necessary and updating them in the CRM.

• Obtaining and evaluating all relevant data to handle complaints and inquiries.

• Recording details of comments, inquiries, complaints and actions taken. Name of Company : Tastepoint by IFF

Position Held : Finance Intern

Duration : 03/03/2022-10/07/2022

Duties

• Load new supplier details in SAP (local &foreign).

• Receive authorized purchase order and invoice for matching and ensure deliveries and documentation conforms to purchase order in SAP.

• Capture GRN’s timeously in SAP.

• Ensure accurate cost allocation and processing as per Company’s Accounts Payable guideline.

• Close unused or incomplete purchase orders by agreement with Cost Centre Managers monthly.

• Provide Accounts Receivable Clerk with intercompany expense invoices timeously.

• Process and complete payment runs in SAP.

• Perform month end AP module closure and reconciliation.

• Maintain accuracy of AP age analysis.

• Ensure intercompany accounts reconcile to intercompany confirmation/statement at month end.

• Validate tax invoices according to SARS and VAT Act requirements.

• Compile and collect professional fee invoices for taxation purposes.

• Assist with any other Head Office related activities as required by management.

• Files all required documentation pertaining to Finance Department in the correct correspondence file

• Updates and archives information according to content, purpose, alphabetical, chronological or numerical guidelines

• Performs various ad hoc functions such as faxing, scanning and copying.

• Indexing and boxing of files .

• Handling of calls and transferring to the respective department on behalf of the receptionist. Name of Company : Nedbank Group

Position Held : Digital Genie

Duration : 01/05/2019- 30/04/2020

Duties

• Create spreadsheets with large numbers of figures without mistakes.

• Achieve and report performance on digital usage targets

• Perform regular backups to ensure data preservation.

• Engage daily with Digital enticement manager, Branch manager and other digital team members regarding digital issues and resolutions.

• Address any queries or concerns relating to the queue flow or digital devices.

• Stay abreast of developments in the field of expertise.

• Identify and recommend ways to enhance client communication.

• Organizing meeting with the mandate to updating the branch staff on new developments on digital banking platforms.

• Support the achievement of the business strategy, objectives and values.

• Retrieve data from database or electronic files as requested. Reference

Name of Company : Nedbank Group

Position Held : Branch Manager

Name of the person : Jacob Kekana

Contact Number : 012-***-****

Email : ******@*******.**.**

Name of Company : Nedbank Group

Position Held : Head Manager(NCC)

Name of the person : Tyrone Billings

Contact Number : 078-***-****

Name of Institution : Vaal University of Technology Position Held : HOD Senior Lecturer

Name of the person : Dr. J Maseko

Contact Number : 016-***-****

Email : ********@***.**.**

Position Held : Account Manager

Name of the person : Aluwani Mulaudzi

Contact Number : 011-***-****

Email : *********@********.**.**

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