Customer Service Executive Manager

PROFESSIONAL SUMMARY

Accomplished and creative Executive Manager possessing

multifaceted experience and proven ability to re-energize and restructure organizations, develop strategic initiatives and capture emerging business opportunities. Results-oriented, decisive leader adept at forging lucrative relationships with key partners, vendors and clients. Recognized for turning around struggling company operations to achieve sustained growth.

WORK HISTORY

Store Manager, 07/2010 to Current

Boston Market, Union, NJ

General Manager, 04/2009 to 05/2010

White Castle Management Co, New York, NY

Address : Linden, NJ 07202

Phone : 347-***-****

Email : *******@*****.***

SKILLS

NADER MAKAR

Supervised guests at front counter, answering questions regarding products

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Planned budgets and authorized payments and merchandise returns

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Rotated merchandise and displays to feature new products and promotions

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Evaluated suppliers to assess quality, timeliness and compliance of deliveries, maintain tight cost controls and maximize business operational efficiency

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Established and administered annual budget with effective controls to prevent overages, minimize burn rate and support sustainability objectives

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Cooperated with staff and clients to achieve customer service goals and surpass team objectives

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Trained new hires for diverse jobs and kept employees up-to-date through frequent meetings

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Applied performance data to evaluate and improve operations, target current business conditions and forecast needs

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Set, enforced and optimized internal policies to maintain efficiency and responsiveness to demands

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Increased revenue streams by reducing costs, managing schedules and performing variance and risk analysis to implement corrective actions

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Drove year-over-year business growth while leading operations, strategic vision and long-range planning

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• Team leadership and coaching

Relationship building and

management

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• Order management

• Maximizing Profitability

• Goals and Performance

• Order processing

• Database Management

• Merchandising

• Training and mentoring

• Maximizing profitability

• Vendor management

• Staff Management

• Personnel development

• Customer-oriented

Shift Manager, 03/2009 to 06/2009

Burger King, Staten Island, NY

EDUCATION

Bachelor of Arts, Business Management, Expected in 06/2023 Csi High School For International Studies - Staten Island, NY ACCOMPLISHMENTS

Led company to successful product launch and growth by developing initial product roadmap and go-to-market strategy

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Enhanced operational success through effective staffing, strong training, adherence to safety regulations and well-timed customer service

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Increased monthly staff retention rate by 20% after implementing new training programs

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Trained and mentored new employees to maximize team performance

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Modernized and improved operational procedures to increase efficiency and profitability while tightly controlling costs such as labor and preventing waste

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Assisted management team in developing and creating welcoming atmosphere for crew members to voice complaints

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Managed a store that exceeded company expectations in every category during the second quarter.

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• Used Microsoft Excel to develop inventory tracking spreadsheets.

• Resolved product issue through consumer testing. Increased sales by 15% by coaching department managers on new merchandising standards.

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• Recruited five successful new managers within one year.

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