Customer Service Sales Representative

Rebecca E. Frausto

***** ********* ***, *******, ** 90650 562-***-**** *******.***********@*****.***

JOB OBJECTIVE:

Seeking a Customer Service position where I can utilize my customer service skills as well as my experience in clerical work to contribute in the company's growth.

SUMMARY OF QUALIFICATIONS:

Computer Literate: Word, Internet Excellent Customer Service

35 WPM + Exceptional Communication skills Familiar with Excel, Outlook Willing to learn new skills

EXPERIENCE:

Clerical

Operate office machines, such as photocopiers and scanners, facsimile machines, voice mail systems, and personal computers

Maintain and update filing, inventory, mailing, and database systems, either manually or using a computer

Communicate with customers, employees, and other individuals to answer questions, disseminate or explain information, take orders, and address complaints

Process data using company software and maintain logs of completed work

Compare data with source documents, or re-enter data in verification format to detect errors Print various reports according to established time lines and schedules

Customer Service

Confer with customers by telephone or in person to provide information

Keep records of customer interactions and transactions, recording details of inquiries,

Resolve complaints, and comments, as well as actions taken

Check to ensure that appropriate changes were made to resolve customers' problems

Refer unresolved customer grievances to designated departments for further investigation Complete contract forms, prepare change of address records, and issue service orders

Obtain and examine all relevant information in order to assess validity of complaints

Telemarketer/ Sales Representative

Perform outbound cold-calling to generate sales

•e Gather leads and complete follow-up to close the deals

Demonstrate product benefits and answer questions

Maintain good customer rapport and meet monthly quotas

Market up-sell opportunities to existing clients

Responsible for knowing new and previous market line items

WORK HISTORY:

Caregiver, Home Care Provider, Norwalk, CA

06/2009 to Present

Telemarketer/ Broker, South Coast Auto, Norwalk, CA

07/2005 to 06/2009

Telemarketer/ Supervisor, AIM Service, Artesia, CA

EDUCATION

02/2000 to 06/2005

Santa Fe High School, Santa Fe Springs, CA

Diploma

References available upon request

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