Medical Technologist Customer Support

Loretta L. Gonzales MEd, MT(ASCP)C

*** **** **** ****, *** Lunas, New Mexico 87031

Email: **********@*****.***

Phone: 505-***-****

Summary

Certified Laboratory Technologist with over 35 years of experience in various capacities of laboratory work. Possess a variety of basic to complex laboratory skills. Experience in- cludes IVD medical device industry, research laboratories, hospital laboratories, core labo- ratories, entertainment industry, and academia. Leadership ability with excellent oral and written skills. Skilled in customer service, problem solving and conflict resolution. Alumna of the University of New Mexico.

Technical Skills and Related Courses

Manufacturing, QA/QC, Statistics, Basic Electronics, Computer Literate, ISO 9001 & 9002, cGMP, cGLP, Quality Systems, CQI, CQM, Chemical Hazards, OSHA Overviews, Extensive knowledge of laboratory instruments and methods WORK EXPERIENCE

Rapid Temps Staffing Laboratory Supervisor, POCT Laboratory, Laguna Community Health Center, Laguna, New Mexico (contract 02/2022-present), [36+ hours worked]. Oversee the development of a POCT laboratory seeking AAAHC accreditation. Duties include: writing policies and procedures, implementing laboratory equipment, verifying results, training laboratory personnel, and ensuring compliance of laboratory standards. Monitor QA/QC. Provide in-services of various laboratory topics to laboratory personnel and medical assistants. Act as a liaison between providers and contracted reference laboratory. One Health Labs Technologist III, Molecular Laboratory, Netflix, Albuquerque, New Mexico,

(contracted 11/2020-01/2021 and 03/2021-07/2022), [40+ hours and prn worked]. Frontline healthcare worker for Covid-19. Collect and perform q-PCR (EUA) for film crews, staff and celebrities for various Netflix productions. cGLP practiced. Review QC. Analyze and interpret patient results. Work in a team environment.

• On-call laboratory support for Netflix, Albuquerque location

• Supported laboratory team at Sony Studios & Paramount Pictures, California Atlas Genomics Molecular Technologist, Molecular Laboratory, Santa Fe Studios, Santa Fe New Mexico (contracted 06/2021-11/2021), [40+ hours worked]. Performed q-PCR for Covid-19 (EUA) testing for film crews, staff, and celebrities for various Warner Brothers and Disney productions. cGLP practiced. Analyzed results. Reviewed QC and pending lists.

L. Gonzales 2 of 4

Jabil Healthcare, Microbiologist, Microbiology Laboratory, Albuquerque, New Mexico,

(contracted 03/2021-7/2021), [40+ hours worked].

Solely responsible for writing microbiology procedures for use in sterilization methods and collections for various manufactured medical devices. Validated water systems used in sterilization. Reviewed laboratory results and provided suggestions for quality improvements. Investigated non-conformance issues and CAPA’s.

Club Staffing Laboratory Supervisor/Medical Technologist, Cellular Transplantation Manufacturing Laboratory, Georgetown University Hospital, Washington, DC (contracted 08/2019-10/2020), [40+ hours worked].

Supervised technical staff of 7 for cell engineering processes. Revamped training, provided process improvements for area to include scheduling, and revised SOP’s. Frequently interacted with multi-disciplinary team and external vendors. Assisted in evaluating and implementing new technologies. Validated and verified methods per FDA regulations. Provided laboratory services for stem cell and cellular immunotherapy transplantation world-wide. Utilized clean room methods for auto/allo collections needed for transplantation. Performed and documented quality con trol, release of cell products, reagents and supplies. Monitored and evaluated tech- nical instruments.

• Requested to direct employees as the department supervisor

• Streamlined all laboratory processes

• Implemented QA services for area

Cibola General Hospital, Medical Technologist, General Laboratory, Grants, New Mexico

(01/2018-03/2019), [36+ hours worked].

Responsible for weekend laboratory work in an acute care hospital facility. Performed QC, main- tenance, and troubleshooting on laboratory equipment as required: coagulation, hematology, chemistry, urinalysis, blood bank. Proficient in gram stains and microbiology set-ups.Trained laboratory personnel as needed.Worked independently. Rapid Temps Medical Technologist, General Laboratory, Tricore Reference Laboratory, Socorro General Hospital, Socorro, New Mexico (contracted 06/2017-10/2017), [36+ hours worked].

Performed routine laboratory duties in an acute care hospital setting: hematology, chemistry, blood bank, urinalysis, coagulation and phlebotomy. Provided technical training for laboratory personnel. Worked weekend shift independently.

Orthoclinical Diagnostics (OCD) Laboratory Specialist, Vitros Chemistry, Southwest District

(New Mexico, West Texas, Northeast Arizona), (09/2013-06/2017), [40+ hours worked]. Implemented Vitros Chemistry Systems to include system verification studies, training for new equipment and data presentation. Provided continued support and training post implementation for new and existing customers. Worked with internal resources to resolve technical issues. Pro- L. Gonzales 3 of 4

vided pre-sale and post-sale technical knowledge to sales team as needed. Set priorities for as- signed responsibilities and multiple activities. Complied with FDA regulations and internal policies. Traveled 90%.

• Rated #1 in Service Trak 2016

• Technical Region of the Year 2014, 2015 and 2016 Medical Staffing Network Medical Technologist, Chemistry and Microbiology, Freeport Health Network, Freeport, Illinois (contracted 12/2012-03/2013), [40 hours worked]. Performed laboratory analysis for inpatient and outpatient clientele in an acute care hospital set- ting. Operated, maintained, and troubleshot laboratory instruments. Processed all patient samples for in-house and send-out evaluation. Correlated lab data with clinical data. Identified unusual re- sults and notified appropriate health care personnel. Received “exceeds expectations” ratings. University of New Mexico Gallup Campus Medical Laboratory Technician Program Direc- tor, Lecturer II, Health Careers, Gallup, New Mexico (contracted 01/2008-06/2012), [40+ hours worked].

Solely responsible for facilitating and coordinating all facets of a NAACLS (National Accredit- ing Agency for Clinical Laboratory Science) MLT Program. Duties included but was not limited to: designing and administering all approved curriculum to MLT students, coordinating student clinical rotations with affiliated area hospital laboratories, advising, recruiting and counseling MLT students, preparing accreditation reviews and reports, providing face to face and on-line instruction for MLT and other health related courses, recommending equipment and supplies for instruction of MLT students, working with local MLT Advisory Board.

• Successfully rewrote all MLT Program syllabi and performance measures to meet NAACLS Accreditation Standards (resulted in a 5 year accreditation)

• Increased MLT ASCP Board of Certification (BOC) pass rate from <50% to 100%

• Increased number of declared MLT students from 24 to >100 students

• Improved graduation rate from 25% to 90-100%

• Consistent ratings of excellence by students (4.8 on 5.0 scale)

• First recipient of Teaching Excellence Award given by the campus Executive Director

• Included as a reviewer for published text Immunohematology for Medical Laboratory Technicians, by Sheryl Whitlock, Cengage Publishers HealthCare Connections Medical Technologist, General Laboratory, Crownpoint Indian Health Service, Crownpoint, New Mexico (contracted 08/2007-03/2008), [40 hours worked]. Provided weekend stat laboratory services for ER and inpatient clientele. QC/QA performed and reported daily. Point of Care Testing and manual testing performed. Reviewed lab logs and edit- ed as needed. Consulted with supervisor regarding potential compliance issues. Provided excel- lent customer support. Requested to train new employees. Received “excellent” ratings, all areas. L. Gonzales 4 of 4

Education

M.A. Education, Secondary Education, Science (passed with Distinction) B.U.S., Science

A.S. Medical Laboratory Technology

Certifications

Medical Technologist, Clinical Chemistry (ASCP)

Medical Laboratory Technician, Generalist (ASCP)

Clinical Laboratory Scientist, Clinical Chemistry (NCA) Professional Affiliations

American Society of Clinical Pathologists (ASCP)

American Society of Clinical Laboratory Scientists (ASCLS) American Association of Clinical Chemists (AACC)

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