Customer Service Fulfillment Center

MICHELLE COLE

*********@*****.*** 635-***-**** Queen Creek, AZ 85143

Summary Customer-focused Retail Sales professional with solid understanding of retail dynamics, marketing and customer service. Offering 30+years of experience providing quality product recommendations and solutions to meet customer needs and exceed expectations. Demonstrated record of exceeding revenue targets by leveraging communication skills and sales expertise. Efficiently skilled at connecting with people and promoting products. Open and positive communicator with calm and level-headed approach to managing routine needs and meeting special challenges. Experienced in maintaining stock, setting up promotions and merchandising items.

Skills Product displays

Store planning and display design

Merchandise stocking

Inventory replenishment

Safety methods

Customer service

Relationship building

Organization

Team building

Problem resolution

Skilled in Forklift but not certified yet

I am a quick learner that loves learning new

things and finding different ways of getting the

tasks done.

I enjoys working with my peers and bouncing

ideas off on how to improve the work

environment and making the customers

shopping experience better.

I feel a great sense of accomplishment when the

daily goals and tasks have been completed.

I would just need some refresher courses on some

of the skills that have been updated to meet

today's needs.

I am good on computers and hand held devices

that use today's programs and what is being

used in today's industry.

Experience Deli Clerk/Back-Up Cook/Cashier Assistant 06/2021 - 05/2022 Fry's Food And Drug Queen Creek, AZ

Operated cash register, collected payments and provided accurate change. Completed daily recovery tasks to keep areas clean and neat for maximum productivity. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Helped customers find specific products, answered questions and offered product advice. Worked closely with front-end staff to assist customers. Processed all sales transactions promptly to prevent long customer wait times. Met high productivity standards in processing payments for customers. Wrapped items and bagged purchases properly to prevent merchandise breakage. Assisted with purchases, locating items and signing up for rewards programs. Learned roles of other departments to provide coverage and keep store operational. Scanned customer purchases and supported transactions to streamline sales process. Inspected items for damage and obtained replacements for customers. M

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Verified customer identification for alcohol or tobacco purchases. Answered customer quests, provided store information and escorted to desired store areas. Received payments for products and issued receipts. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash and maintaining machinery.

Organized ingredients and restocked supplies to prepare for busy periods. Completed orders by slicing, weighing, packaging and pricing meats and cheeses. Stored perishable food items in freezer or refrigerator to protect from spoilage. Updated displays, cases and other customer-facing areas to increase sales of special items. Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.

Operated cash register to accept and process cash, check and card. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.

Stayed calm and professional in all situations and resolved conflicts to customer satisfaction. Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

Cross-trained in other kitchen positions to support team and meet customer needs Sanitized workstation before and after shift to prevent illness and food contamination. Safely operated ovens, grills and other kitchen equipment to minimize accidents. Deli Clerk/Produce Clerk 12/2020 - 05/2021

Fry's Marketplace Glendale, AZ

Organized ingredients and restocked supplies to prepare for busy periods. Sanitized and kept work areas tidy by cleaning surfaces, equipment and floors, removing trash. Assessed customer needs.

Completed orders by slicing, weighing, packaging and pricing meats and cheeses. Stored perishable food items in freezer or refrigerator to protect from spoilage. Followed customer requests to prepare high-quality, delicious meals. Checked and recorded refrigerator and freezer temperatures daily to verify proper working conditions.

Operated cash register to accept and process cash, check and card. Maintained work areas in clean, neat and sanitized manner to reduce potential for illness or injury.

Stayed calm and professional in all situations and resolved conflicts to customer satisfaction. Answered telephone inquiries about available menu items, products and services and delivered appropriate information so customers could make valid choices. Received new inventory and rotated stock by dates to keep items fresh and usable. Closely adhered to food safety and sanitation procedures established by company and regulatory agencies.

Cross-trained in other kitchen positions to support team and meet customer needs. Monitored work environment to maintain safety, cleanliness and organization. Disposed of expired and overripe items to eliminate health risks. Assessed floor displays to restock merchandise.

Checked prices and located products for customers. Assisted customers with product, promotion and policy information. Notified supervisor of spills for quick clean-up and remediation. Transferred produce to sales floor from storage areas, arranging inventory in organized and aesthetically pleasant manner.

Delivered information to customers on produce qualities and pricing. Rotated produce on regular basis to mitigate waste and losses on products. Monitored produce temperatures for maximum freshness. Cleaned produce displays and checked products for freshness. Set up in-store produce displays.

Closing Person in Charge in the Home Dept 02/2020 - 06/2020 Fred Meyer Bremerton, WA

Established and enforced clear goals to keep employees working collaboratively. Complied with company policies, objectives and communication goals. Developed position rotation to support continuous improvement and operator development. Transformed work area by increasing production, reducing turnover, eliminating waste and enhancing quality.

Realigned workflows with changing business demands by evaluating processes and employee strengths.

Established and maintained operating schedules to provide effective coverage for key areas and achieve objectives.

Promoted employee safety awareness based on understanding of regulatory mandates and organizational best practices.

Resolved customer complaints and adjusted policies to meet changing needs. I also made sure the registers were closed and the Funds were taken to the Customer Service for Drops.

I locked and secured the doors when it was time to close them down for the night. I unloaded the trucks as they came in.

Vendor 05/2018 - 10/2019

Retail Solutions LLC Scottsdale, AZ

Even though the company headquarters is located in Arizona, I was a vendor in Washington State I did orders, built display cases for the Fifty/Fifty Hydration and Beanie Babies. Stayed up to date on inventories, supplies and customer orders. Built and removed different displays and specific products based on customer requirements and promotional needs.

Replaced and adjusted signs to reflect different products and promotional prices. Readied merchandise for sales floor by marking items with identifying codes and accurate pricing.

Stocked shelves and supplies and organized displays to focus customer attention on specific items.

Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.

Unboxed new merchandise and restocked shelves in appealing and organized arrangements to promote items.

Freight/Stocker 10/2014 - 09/2016

Target Bremerton, WA

As freight was being unloaded from the truck and brought out onto the sales floor on pallets my job was to stock the shelves, I did this in Grocery, Dairy/Freezer, Housewares and Stationary/Gift wrap.

Freight Breakout/ Price and Sign Change/File Maint 07/2003 - 01/2005 Safeway Juneau, AK

I started out working out the freight in the Grocery Dept. I was asked to help work out the freight in the Health and Beauty Dept because they were short staffed so transferred over there. I moved into File Maintenance and Price Change where I printed all sale tags and signs and sorted them out. I did random price checks through out the store to make sure the product had the correct prices and corrected if the didn't.

Updated signage to reflect current prices and help promote target merchandise. Carried out duties within fast-paced retail environment, providing organized stocking methods and plans.

Assessed floor displays to determine which merchandise required restocking. Maintained clear aisles during restocking to avoid hazards and promote guest convenience. Removed outdated and overripe items from stock to eliminate health risks. Prepared products for sales floor by adding tags and readying pallets or restocking. Observed strict safety measures while stocking shelves to prevent falls and mishaps. Housewares Dept. Head 11/2000 - 11/2001

Fred Meyer Juneau, AK

Ordered merchandise with accuracy by verifying back stock and maintaining inventories. Devised, implemented and managed promotions to enhance store profits and drive customer engagement.

Conducted department walkthrough to assess and remedy factors such as cleanliness, inadequate stock levels and poor merchandising.

Connected with customers daily to understand needs, provide assistance and collect feedback to optimize operations.

Maintained inventory accuracy by counting stock-on-hand and reconciling discrepancies. Oversaw entire stock management process, including receiving incoming merchandise, shelf replenishment and shrinkage control.

Responded to customer inquiries and delivered appropriate information after carefully researching issues.

Product transfers to other stores

Price Changes if needed

Built End Caps with new product that came in.

Customer Service

Home Dept Cashier 05/1993 - 11/1993

Fred Meyer Anchorage, AK

Assisted with purchases, locating items and signing up for rewards programs. Operated cash register, collected payments and provided accurate change. Wrapped items and bagged purchases properly to prevent merchandise breakage. Helped customers find specific products, answered questions and offered product advice. Scanned customer purchases, supporting transactions to streamline sales process. Wiped down counters and conveyor belt to remove debris and maintain cleanliness. Welcomed customers, offering assistance to help find necessary store items. Processed all sales transactions accurately and promptly to prevent long customer wait times. Inspected items for damage and obtained replacements for customers. Properly verified customer identification for alcohol or tobacco purchases. Customer Service/Cashier 05/1992 - 05/1993

Fred Meyer Juneau, AK

I divided my job between Cashiering and working the Customer Service Desk. I did Returns, Exchanges, Fishing Licenses, directed the customers to the right area for their product. Informed customers about billing procedures, processed payments and provided payment option setup assistance.

Asked probing questions to determine service needs and accurately input information into electronic systems.

Answered 20+ inbound calls per day and directed to designated individuals or departments. Delivered service and support to each customer, paving way for future business opportunities. Cultivated impactful relationships with customers and drove business development by delivering product knowledge.

De-escalated problematic customer concerns, maintaining calm, friendly demeanor. Education and

Training

High School Diploma 05/1991

Ketchikan High School Ketchikan, AK

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